Steps to Change Your Payment Method
If you'd like to change your payment method, you can do so from your My Page. The steps vary depending on what you want to change, so please check the relevant section. How to View Your Invoice: Log in to your MillenVPN My Page. Unpaid […]
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- Contract & Fees and Payment
How to Change Your Payment Credit Card Information
How to Change Your Credit Card Information You cannot change the details (expiration date, security code, etc.) of a credit card that has already been registered. We apologize for the inconvenience, but please follow the steps below to register new credit card information […]
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- Contract & Fees and Payment
Support Policy
The Support Policy outlines MillenVPN's fundamental approach to customer support. When contacting our support desk, please be sure to read and understand this Support Policy before submitting your inquiry. About Support [...]
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- Contract & Fees and Contracts in general
I paid by credit card but the service is not available or there are multiple charges on my credit card statement.
Depending on the timing of the credit card validation (authorization process), the following two cases may occur. Please check according to your situation. Cause and remedy for each situation 1) Payment has been completed, but you did not receive an email to start using the service, or 2) The service [...]...
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- Contract & Fees and Payment
Troubleshooting IKEv2 "Policy Matching Error" on Windows 10/11
1. Type ”regedit“ in the Windows search area and press ENTER. 2. In the Registry Editor address bar, enter ”Computer\HKEY_LOCAL_MACHINE\SYSTEM\Current [...]"
- Categories
- Troubleshooting MillenVPN Native
- device
- Windows
Troubleshooting for Android: What to Do If You Can't Log In to the App
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If the username or password is incorrect, you will see the message "The username or password [...]"
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- Troubleshooting the MillenVPN App
- device
- Android
How to Change Your MillenVPN Dedicated Server Password
Here's how to change your password for MillenVPN dedicated servers. 1. Log in to your My Page. [How to change from the Home screen] 2. Click the [...] displayed under "VPN Account" in the center of the screen.
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- About MillenVPN Dedicated Servers
- device
- All devices
How to Fix VPN Disconnections After 24 Minutes on macOS
Issue Description When connecting to a VPN using the IKEv2 protocol on Mac OS, the VPN connection may disconnect every 24 minutes after establishing the connection. Affected Services Resolution We apologize, but this is a Mac OS issue and is not related to our service [...]
- device
- macOS
How to Get Started with MillenVPN Dedicated Servers
MillenVPN Dedicated Server is a service you can use without a dedicated app. How to Use MillenVPN Dedicated Server For setup instructions and usage details for MillenVPN Dedicated Server, please refer to the page below. […]
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- All services
Troubleshooting Steps When "Secure Client" Occurs and You Cannot Connect to OpenConnect
In the steps of How to use MillenVPN Native OpenConnect on iOS 15 (iPhone) and How to use Cisco Secure Client on Android, you will find the following instructions for "Using Cisco Secure Cli[...]