How to Cancel
We are very sorry, but if you wish to cancel your subscription or do not wish to renew it, please review the following steps. Important Notes Steps to Request Cancellation 1) From the "Services" section of My Page, click "My Services." 2) Select the service you wish to cancel […]
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- Contract & Fees and Cancellation and money-back guarantee
30-Day Money-Back Guarantee Policy
MillenVPN offers a money-back guarantee to ensure customers can sign up for our service with confidence. If you are not satisfied with our service, you may cancel within 30 days (Japan time) from the day after your initial contract start date [...]
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- Contract & Fees and Cancellation and money-back guarantee
First-Time User Guide
Thank you for subscribing to our service. This page will guide you to the optimal usage method for your needs. First, please select your desired usage method from the options below. ① Using domestic Japanese services from overseas (※excluding China) [...]
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- All services
How to Change Subscriber Information
Regarding Changes to Subscriber Information and the My Page Login Email Address: If you change the email address registered in your subscriber information, the My Page login email address will not be updated automatically. My Page login email […]
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- Contracts in general
How to Change Your My Page Login Information
How to Change Your My Page Login Email Address STEP 1: Log in to My Page Open My Page and log in. STEP 2: Open Your Login Information Click "My Menu" in the upper-right corner of the screen, then click "Login Information" […]
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- Contracts in general
After payment by bank transfer, the invoice remains unpaid and service is not initiated.
Please note that it may take up to 3 business days to confirm your payment by bank transfer due to the data reflected by the payment institution. Usually within 3 business days, your payment status will be changed and you will be able to start using our service. In addition [...].
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- Payment
What to do if you cannot connect to MillenVPN Native
Please try this procedure when your VPN connection does not work properly with MillenVPN Native. If you are experiencing any of the following errors, please check the contents of the link [...]
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- Troubleshooting MillenVPN Native
Complete Account Deletion
If you wish to delete all of your account information, including My Page, please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your customer information. Please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your information.
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- Contract & Fees and Contracts in general
What to do if you cannot connect to MillenVPN Native OpenConnect
Please try this procedure when your VPN connection does not work properly with MillenVPN Native OpenConnect. If one of the following errors is occurring If one of the following errors is occurring, please follow the link [...].
Installing iOS Apps
Here are the instructions for installing the MillenVPN iOS app. 1. Open the MillenVPN official website and tap the three horizontal lines in the upper-left corner. 2. Tap [Download App]. 3. Scroll down the screen and tap [iOS version […]
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- About the MillenVPN App
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- iOS