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If you do not receive an email from Support

This page explains how to resolve issues and the reasons why you may not be receiving emails from our support team. Please note that an email with the following subject line is sent to the email address you registered at the start of your contract. If you cannot find this email, please also check the troubleshooting steps and reasons below [...]

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About Connectable Servers

The servers you can connect to vary depending on the connection method. ・MillenVPN Dedicated App: You can connect to servers in the countries listed on the following page: https://millenvpn.jp/locations/ ・MillenVPN Native […]

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Can I use it from countries or cities not listed on the official website?

The countries and cities listed in the "Compatibility Chart (Countries Accessible from Japan)" and "Selectable Countries List" on the official website are those available as VPN connection destinations. These differ from the countries and cities where the service can be used. Generally, the countries and cities listed on the official website [...]

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Important Notes for Reapplication

For customers who have previously subscribed and are reapplying, please note the following important information. If reapplying, please confirm the following points: * If you wish to resume a currently suspended One-Time Plan [...]

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Important Pre-Contract Information

To prevent issues such as being unable to use the service after signing up, please be sure to review the following important notes before signing up. 1. Usage from countries with strict communication regulations, such as China, may fluctuate depending on international circumstances. Usage from countries such as China [...]

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About the Friend Invitation Program (Japanese Yen Payments Only)

Overview When a friend signs up using your invitation link (dedicated URL), you receive cashback, and your friend gets a discount applied to their sign-up when using the coupon. Cashback is provided by Millen [...]

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System Requirements

Important Notes ・When using this service in countries listed on this page, such as China, please be aware that the connection methods and devices listed below may not be usable. We ask that you understand this before applying. MillenVPN app, MillenVP […]

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Can I connect to all sites via VPN?

We apologize, but MillenVPN does not guarantee access to all websites. If the website you wish to access or view prohibits service use via VPN, you will not be able to use the service while connected to MillenVPN. [...]

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How many devices can use it simultaneously?

There is no limit on the number of simultaneous connections. However, please be advised that when using the service, you must comply with the Fair Usage Policy outlined below. ■ Fair Usage Policy https://millenvpn […]

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Can I use a VPN in every country?

We provide connection methods such as the "MillenVPN Dedicated App" or "MillenVPN Native OpenConnect," which are recommended for connecting from environments with strict communication restrictions. Therefore, if you are unable to establish a VPN connection [...]

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