Contract & Fees
Information regarding application, payment and cancellation.
Help Article
Complete Account Deletion
If you wish to delete all of your account information, including My Page, please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your customer information. Please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your information.
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- Contract & Fees and Contracts in general
How to Change Your MillenVPN Dedicated Server Plan
You can upgrade or downgrade your current MillenVPN dedicated server plan to a higher or lower tier. Your MillenVPN dedicated server connection details remain valid after changing plans. Upgrade to a higher [...]
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- Plan Change and Contract & Fees
Regarding the Usage Period
MillenVPN's subscription period starts from the "payment completion date", not from the date of application. The service period for each plan starts from the date of payment completion, not from the date of application. Contract start date *1 The date of payment completion is counted as the first day of the service period. [...].
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- Contract & Fees and Contracts in general
Procedure for Restoring a Temporarily Suspended Account
You can restore a paused one-time plan. After restoration, you can continue using the same login credentials used during the active subscription period. Important Notes Procedure for Restoring a Paused Account ① Log in to your MillenVPN My Page and access My Services [...]
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- Contract & Fees and Contracts in general
Important Notes for Reapplication
For customers who have previously subscribed and are reapplying, please note the following important information. If reapplying, please confirm the following points: * If you wish to resume a currently suspended One-Time Plan [...]
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- All services and Contract & Fees
How to Set Your Account Start Date
You can pre-register for a one-time plan when placing your order to reserve it for use starting the next day or later. (For subscription plans and dedicated servers, we cannot accommodate requests to specify a start date.) The start date will be either the order date or [...]
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- Contract & Fees and Contracts in general
How to Upgrade from a One-Time Plan to a Subscription Plan
You can upgrade your current or temporarily paused one-time plan to a subscription plan. After upgrading, you can continue using the same login information for your one-time plan. Upgrading to a subscription plan extends your usage period and allows you to enjoy [...]
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- Plan Change and Contract & Fees
Contract Renewal Procedure
Contract renewal procedures vary depending on your registered payment method. You can check your next renewal date under Services in My Page. Please note that the next renewal date displayed in My Page is shown in Japan Standard Time. ※ Subscription [...]
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- Contract & Fees and Contracts in general
Important Notes When Ordering Contracts Exceeding One Year via PayPal Payment (Japanese Yen Only)
We apologize for the inconvenience of our system, but if you have applied for services with a contract term of more than one year before 2026/02/03 using PayPal payment, the automatic payment fails and the contract term is not automatically extended at the next renewal [...].
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- Payment and Contract & Fees
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- PayPal PayPal
Time required before service commencement
Basically, the contract and use of our service starts after the payment is completed. However, the service period varies depending on the plan you apply for and the payment method. For specific usage periods for each plan and an example of how to calculate the next renewal date, please refer to this [...].
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- Contract & Fees and Contracts in general