I paid by credit card but the service is not available or there are multiple charges on my credit card statement.

Depending on the timing of credit card validation (authorization process), the following two cases may occur
Please check with us for your situation.

Causes and remedies for each situation

(1) Payment is completed, but I did not receive an email to start using the service, or the service is not available.

• situation
  I have received an email from my credit card company informing me that the payment has been completed and the usage bulletin has been sent (or deducted from my account), but I have not received an email from us to start using the service, I cannot log in to My Page, or the bill is still "unpaid" on MillenVPN's My Page.
• cause
  The payment has not been completed, but only an "authorization (reservation)" process has been performed to confirm the validity of the card.
  This occurs when the final payment is not completed due to failure of 3D Secure (identity authentication), input error, timeout, etc.
• Countermeasures
  The credit card company will automatically delete the unwanted payment history within 30 days, so please re-apply and make the payment again or try another card.

(2) Multiple charges on the card statement.

Please be assured that our system does not normally allow multiple debits for a single order.

• situation
  Two (or more) charges for the same amount appear on my credit card statement or usage history.
• cause
  When multiple authorizations are processed during the settlement process, a "Usage Alert Email" may be sent for that number of times, or it may appear as if the billing has been done multiple times.
• Countermeasures
  There is no double payment in progress. Please wait and your credit card company will automatically erase the unwanted history within 30 days.

Debit Card Customers

If you apply with a debit card, your bank account may be temporarily debited when the authorization process is performed due to the nature of the card.
Once the payment is completed (or the cancellation is confirmed), the amount debited by the authorization process will be returned to your bank account.
Refund timing varies by credit card company, but generally refunds are made within 30 days.

If not resolved

If you do not receive confirmation of your refund or cancellation after 30 days, or if you have any concerns, Support will investigate.
To ensure a smooth survey, copy the following information andContact FormPlease contact us from

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▼ Credit Card Payment Survey Request Format
Contractor's name:
Your registered e-mail address:
Credit card brands (Visa/Master, etc.):
The last four digits of the card number:
Settlement date and time:
Current status (e.g., payment completed but no email received, duplicate payment, etc.):
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*If a request is made through the "Comments and Requests Regarding This Page" section at the bottom of this page, it may not be handled properly.