Regarding Multiple Payment Displays on Statements

Please rest assured that our system typically does not process multiple charges to a credit card or PayPal account (PayPal only accepts Japanese yen) for a single order.

However, we sincerely apologize for the inconvenience, but due to our system specifications, an authorization check is performed for the selected payment method. Depending on the payment method, a "Transaction Notification Email" may be sent at the time the authorization process is completed.
When multiple authorization checks are performed, you may receive several transaction notification emails or see multiple charges appear. Please rest assured that this does not mean you have been charged (debited or billed) twice.

※When applying with a debit card, due to the nature of the card, an authorization process may temporarily place a hold on the bank account linked to the card.
Once payment is completed, the amount deducted through the authorization process will be returned to your bank account. If you have not received the refund within 7 days, please contact support.

    Contact Us / Feedback
    Post-Contract Inquiry Pre-Contract Inquiry
    Comments and requests regarding this page
    This form is for submission only.