Contracts in general

Complete Account Deletion

If you wish to delete all of your account information, including My Page, please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your customer information. Please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your information.

Categories
Contract & Fees and Contracts in general
Regarding the Usage Period

MillenVPN's subscription period starts from the "payment completion date", not from the date of application. The service period for each plan starts from the date of payment completion, not from the date of application. Contract start date *1 The date of payment completion is counted as the first day of the service period. [...].

Categories
Contract & Fees and Contracts in general
Procedure for Restoring a Temporarily Suspended Account

You can restore a paused one-time plan. After restoration, you can continue using the same login credentials used during the active subscription period. Important Notes Procedure for Restoring a Paused Account ① Log in to your MillenVPN My Page and access My Services [...]

Categories
Contract & Fees and Contracts in general
How to Set Your Account Start Date

You can pre-register for a one-time plan when placing your order to reserve it for use starting the next day or later. (For subscription plans and dedicated servers, we cannot accommodate requests to specify a start date.) The start date will be either the order date or [...]

Categories
Contract & Fees and Contracts in general
Contract Renewal Procedure

Contract renewal procedures vary depending on your registered payment method. You can check your next renewal date under Services in My Page. Please note that the next renewal date displayed in My Page is shown in Japan Standard Time. ※ Subscription [...]

Categories
Contract & Fees and Contracts in general
Time required before service commencement

Basically, the contract and use of our service starts after the payment is completed. However, the service period varies depending on the plan you apply for and the payment method. For specific usage periods for each plan and an example of how to calculate the next renewal date, please refer to this [...].

Categories
Contract & Fees and Contracts in general
How to Change Subscriber Information and My Page Login Email Address

Regarding Changes to Customer Information and the My Page Login Email Address Both can be changed from the My Page. If you change the email address registered in your customer information, the email address used to log in to My Page will not change [...]

Categories
Contract & Fees and Contracts in general
Support Policy

The Support Policy outlines MillenVPN's fundamental approach to customer support. When contacting our support desk, please be sure to read and understand this Support Policy before submitting your inquiry. About Support [...]

Categories
Contract & Fees and Contracts in general
Regarding the Issuance of Receipts

We do not issue receipts at our company. The reason is that it would constitute duplicate receipt issuance. The transaction statements from each credit card company or payment institution, or the transfer receipts from each bank, can each be used as official receipts. (For your [...]

Categories
Contract & Fees and Contracts in general
Can I have multiple contracts with the same email address?

You can have multiple accounts registered to the same email address. To add additional accounts, please select Service > Order New Service from the menu on your My Page and apply for them.

Categories
Contract & Fees and Contracts in general