Contracts in general

How to Change Subscriber Information

Regarding Changes to Subscriber Information and the My Page Login Email Address: If you change the email address registered in your subscriber information, the My Page login email address will not be updated automatically. My Page login email […]

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Contracts in general
How to Change Your My Page Login Information

How to Change Your My Page Login Email Address STEP 1: Log in to My Page Open My Page and log in. STEP 2: Open Your Login Information Click "My Menu" in the upper-right corner of the screen, then click "Login Information" […]

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Contracts in general
Complete Account Deletion

If you wish to delete all of your account information, including My Page, please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your customer information. Please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your information.

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Contract & Fees and Contracts in general
About Each Item in "My Menu"

We will now explain the functions of each item in the "My Menu" section of My Page. Subscriber Information: This is the page where you can register your subscriber information. When you contact support and we need to verify your subscription, we use this "Subscriber Information [...]"

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Contracts in general
How to Set Your Account Start Date

You can pre-register for a one-time plan when placing your order to reserve it for use starting the next day or later. (For subscription plans and dedicated servers, we cannot accommodate requests to specify a start date.) The start date will be either the order date or [...]

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Contract & Fees and Contracts in general
How to Resume a One-Time Plan That Has Been Temporarily Paused

You can reactivate a temporarily suspended One-Time Plan and continue using the service. After reactivation, you can continue to use the same login credentials you used during your subscription. Important Notes: Steps to Reactivate a Temporarily Suspended One-Time Plan STEP 1: My Services […]

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Contract & Fees and Contracts in general
Contract Renewal Procedure

Contract renewal is available only for Subscription Plans and Dedicated Servers. The procedure for contract renewal varies depending on the registered payment method. The next renewal date can be checked from the service on My Page. The next renewal date listed on My Page is Japan Standard Time [...].

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Contract & Fees and Contracts in general
Regarding the Usage Period

MillenVPN's subscription period starts from the "payment completion date", not from the date of application. The service period for each plan starts from the date of payment completion, not from the date of application. Contract start date *1 The date of payment completion is counted as the first day of the service period. [...].

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Contract & Fees and Contracts in general
Time required before service commencement

Basically, the contract and use of our service starts after the payment is completed. However, the service period varies depending on the plan you apply for and the payment method. For specific usage periods for each plan and an example of how to calculate the next renewal date, please refer to this [...].

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Contract & Fees and Contracts in general
Support Policy

The Support Policy outlines MillenVPN's fundamental approach to customer support. When contacting our support desk, please be sure to read and understand this Support Policy before submitting your inquiry. About Support [...]

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Contract & Fees and Contracts in general