Troubleshooting
This section provides a list of solutions to the problem of not being able to connect to the VPN.
Help Article
What to do if you cannot connect to MillenVPN Native
Please try this procedure when your VPN connection does not work properly with MillenVPN Native. If you are experiencing any of the following errors, please check the contents of the link [...]
- Categories
- Troubleshooting MillenVPN Native
What to do if you cannot connect to MillenVPN Native OpenConnect
Please try this procedure when your VPN connection does not work properly with MillenVPN Native OpenConnect. If one of the following errors is occurring If one of the following errors is occurring, please follow the link [...].
How to Check Your MillenVPN App Login Information
The login information for the MillenVPN app is different from the login information for your MillenVPN My Page. ・MillenVPN app login information → The username you set + the password set by our company ・My Page login information → The username you set + the password set by our company
- Categories
- About the MillenVPN App and MillenVPN Troubleshooting
- device
- All devices
If the OpenConnect-GUI connection screen does not appear on Windows
After installing the OpenConnect-GUI application, the OpenConnect-GUI icon may appear in the taskbar, but clicking it may not open the application or display the connection screen. The above issue occurs on your device where the screen [...]
Troubleshooting VPN Connection Issues [macOS]
Please try these steps if your VPN connection is not working properly in the MillenVPN macOS app you are using. ◆Troubleshooting Steps/macOS Version ※The VPN display name may vary depending on your usage environment. ① First [...]
- Categories
- MillenVPN Troubleshooting
- device
- macOS
How to Configure Network Extensions for Connecting with WireGuard [Mac]
To establish a WireGuard connection using the MillenVPN app on Mac, you must enable network extensions. ① Select "System Settings" from the Apple icon in the top menu bar. ② Under "General," click "Log [...]"
- Categories
- MillenVPN Troubleshooting
- device
- macOS
Troubleshooting When the Server Tab Doesn't Display the Connection List [iOS]
This procedure applies to the iOS version of the MillenVPN app you are using. If the list of available servers does not appear in the Server tab and you select ”Reload," you may encounter the error message: "The operation could not be completed successfully: \”Could no […]"
- Categories
- MillenVPN Troubleshooting
- device
- iOS
How to Install OpenConnect-GUI v1.6.2 on Windows
In some Windows environments, when using the [OpenConnect-GUI v1.5.3 (Stable)] mentioned in the article below, e.g.: "Cloud not open C:\Users\xxxxxx\AppData\Local\Temp\vpn [...]"
How to Fix VPN Disconnections After 24 Minutes on macOS
Issue Description When connecting to a VPN using the IKEv2 protocol on Mac OS, the VPN connection may disconnect every 24 minutes after establishing the connection. Affected Services Resolution We apologize, but this is a Mac OS issue and is not related to our service [...]
- device
- macOS
Troubleshooting VPN Connection Issues [Android TV・Fire TV]
Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ※ When using in countries listed on this page, such as China, please note that Android TV and Fire TV are not supported [...]
- Categories
- MillenVPN Troubleshooting
- device
- Android TV and FireOS