Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files. *Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support. *Please note that regarding the use of [...].
Category: MillenVPN Troubleshooting
How to check MillenVPN app login information
The login information for the MillenVPN application is different from the login information for MillenVPN's My Page. The login information for the MillenVPN app is different from the login information for MillenVPN's My Page.
IF YOU CANNOT CONNECT TO THE VPN
If you are unable to connect to the VPN, please first check if any of the following troubleshooting tips are applicable to the error you are experiencing and see if there is any improvement by following the steps described. If you are unable to connect to MillenVPN, please first check if the error you are experiencing corresponds to one of the following troubleshooting tips and follow the steps listed below to see if the problem can be corrected.
What to do if you can't log in to the app [macOS]. ※Only Japanese version
If you are unable to log in to the MillenVPN application, the following are possible causes Wrong username or password If your username or password is incorrect, you will receive an error message "Login Failed Could not log in [...].
What to do if you can't log in to the app [iOS]. ※Only Japanese version
If you are unable to log in to the MillenVPN application, the following are possible causes Incorrect username or password If your username or password is incorrect, the message "The username or password [...]" will appear.
What to do if you cannot log in to the application [Windows].
If you are unable to log in to the MillenVPN application, the following are possible causes Wrong username or password If there is a mistake in your username or password, the message "Invalid username or pass [...]" will appear.
What to do if you cannot log in to the application [Android] (Japanese version only)
If you are unable to log in to the MillenVPN application, the following are possible causes Incorrect username or password If your username or password is incorrect, the message "The username or password [...]" will appear.
What to do when VPN connection does not work [Android]. ※Only Japanese version
Please try this procedure when the VPN connection does not work properly with the MillenVPN application you are using. The name of the VPN may differ depending on your usage. Please check the VPN pro [...].
How to get MillenVPN logs [iOS].
Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files. *Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support. *Please note that regarding the use of [...].
How to get MillenVPN logs [Windows].
Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files. *Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support. *Please note that regarding the use of [...].