Please try this procedure when the VPN connection does not work properly with the MillenVPN app you are using. If you are in a country listed on this page, such as China, you may not be able to use AndroidTV or FireTV.
Category: MillenVPN Troubleshooting
How to get MillenVPN logs [Android].
Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files. *Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support. *Please note that regarding the use of [...].
How to check MillenVPN app login information
The login information for the MillenVPN application is different from the login information for MillenVPN's My Page. The login information for the MillenVPN app is different from the login information for MillenVPN's My Page.
IF YOU CANNOT CONNECT TO THE VPN
IF YOU ARE UNABLE TO CONNECT TO THE VPN, PLEASE FIRST CHECK IF ANY OF THE ERRORS LISTED IN THE TROUBLESHOOTING SECTION BELOW ARE APPLICABLE TO YOUR PROBLEM AND SEE IF THE PROBLEM CAN BE CORRECTED BY FOLLOWING THE STEPS DESCRIBED. IF THE ABOVE STEPS DO NOT IMPROVE THE PROBLEM, WE WILL INVESTIGATE THE CAUSE OF THE PROBLEM AND [...].
What to do if you can't log in to the app [macOS].
If you are unable to log in to the MillenVPN application, the following are possible causes Wrong username or password If your username or password is incorrect, you will receive an error message "Login Failed Could not log in [...].
What to do if you can't log in to the app [iOS].
If you are unable to log in to the MillenVPN application, the following are possible causes Incorrect username or password If your username or password is incorrect, the message "The username or password [...]" will appear.
What to do if you cannot log in to the application [Windows].
If you are unable to log in to the MillenVPN application, the following are possible causes Wrong username or password If there is a mistake in your username or password, the message "Invalid username or pass [...]" will appear.
What to do if you can't log in to the app [Android].
If you are unable to log in to the MillenVPN application, the following are possible causes Incorrect username or password If your username or password is incorrect, the message "The username or password [...]" will appear.
What to do when VPN connection does not work [Android].
Please try this procedure when the VPN connection does not work properly with the MillenVPN application you are using. The name of the VPN may differ depending on your usage. Please check the VPN pro [...].
How to get MillenVPN logs [iOS].
Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files. *Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support. *Please note that regarding the use of [...].