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MillenVPN Help Center

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  • Pre-Contract Inquiry
We will be closed from May 3, 2025 (Sat.) to May 6, 2025 (Tue.)
In principle, questions received during this period will be replied in order after the holidays.

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Quick Start Guide (13)

  • How to get started with MillenVPN Apps
  • How to get started with MillenVPN Native
  • How to get started with MillenVPN Dedicated Server
  • How to get started with MillenVPN Native OpenConnect
  • First Time User Guide
  • When you want to use services in Japan from China or other countries with strict communication regulations
Quick Start Guide Articles
Not sure which connection to use?MillenVPN Quick Diagnostics

MillenVPNHow to use the application (9)

  • How to use the iOS App
  • How to use Windows applications
  • How to check MillenVPN app login information
  • How to change your MillenVPN app password
  • How to use MillenVPN's AndroidTV app

Contracts & Fees ( 31)

  • About our 30-day money-back guarantee program
  • How to set your account start date
  • How to Restore a Suspended Account
  • How to Upgrade from a One-Time Plan to a Subscription Plan
  • How to change your MillenVPN Dedicated Server plan

General Services ( 11)

  • IS VPN AVAILABLE IN ALL COUNTRIES?
  • IS VPN AVAILABLE IN ALL COUNTRIES?
  • CAN I HAVE A VPN CONNECTION TO ALL SITES?
  • How many devices can I use at the same time?
  • Precautions before signing a contract

Privacy ( 5)

  • IS THE IP ADDRESS DYNAMIC?
  • Do you keep logs, etc.?
  • Is MillenVPN secure?
  • HOW MANY IP ADDRESSES DO YOU HAVE?
  • How to set up 2-step verification for My Page

Communications ( 3)

  • ARE THERE ANY INTERNET CONNECTIONS THAT ARE NOT AVAILABLE FOR VPN?
  • Is there a limit to the amount of traffic (transfer volume)?
  • Are there any connection restrictions?

MillenVPNApp Release Notes (5)

  • Release Notes for Windows
  • Android version Release Notes
  • Amazon Device Edition Release Notes
  • iOS Version Release Notes
  • macOS version Release Notes

MillenVPNTroubleshooting for ( 13)

  • What to do if you can't log in to the app [iOS].
  • What to do when VPN connection does not work [Android].
  • How to check MillenVPN app login information
  • What to do if the VPN connection does not work [iOS].
  • What to do when a connection error occurs on a Windows PC

How to use MillenVPN Native (9)

  • How to use MillenVPN Native on iOS 15 (iPhone)
  • How to change password for MillenVPN Native and MillenVPN Native OpenConnect
  • How to use MillenVPN Native on Windows 11
  • How to use MillenVPN Native on Windows 10
  • How to use MillenVPN Native on Android 12

Troubleshooting MillenVPN Native (5)

  • In Windows 10, how to deal with the "Parameters are incorrect. occurs in Windows 10.
  • How to deal with IKEv2 "policy match error" on Windows 10/11
  • How to deal with "IKE authentication credentials are not accepted" when connecting to a VPN on Windows
  • IF YOU CANNOT CONNECT TO THE VPN
  • What to do if VPN disconnects in 24 minutes on MacOS

How to use MillenVPN Native OpenConnect (7)

  • How to use MillenVPN Native OpenConnect on iOS 15 (iPhone)
  • How to use Cisco Secure Client on Android
  • How to use MillenVPN Native OpenConnect on Windows
  • How to change password for MillenVPN Native and MillenVPN Native OpenConnect
  • How to use MillenVPN Native OpenConnect on Android

Troubleshooting MillenVPN Native OpenConnect (2)

  • What to do when "Secure Client" occurs and you cannot connect to OpenConnect
  • IF YOU CANNOT CONNECT TO THE VPN

Troubleshooting MillenVPN Dedicated Servers (3)

  • How to deal with "IKE authentication credentials are not accepted" when connecting to a VPN on Windows
  • IF YOU CANNOT CONNECT TO THE VPN
  • What to do if VPN disconnects in 24 minutes on MacOS

How to use MillenVPN Dedicated Server (9)

  • How to change your MillenVPN Dedicated Server password
  • How to use MillenVPN dedicated server on Windows 10/11
  • How to use MillenVPN dedicated server on Android
  • How to use MillenVPN dedicated server on ChromeOS
  • How to use MillenVPN dedicated server on iOS

How to use MillenVPN Dedicated Server OpenConnect (5)

  • How to use MillenVPN Dedicated Server OpenConnect on Windows
  • How to use MillenVPN dedicated server OpenConnect on ChromeOS
  • How to use MillenVPN dedicated server OpenConnect on Android
  • How to use MillenVPN dedicated server OpenConnect on iOS
  • How to use MillenVPN dedicated server OpenConnect on MacOS

How to use pCloud (1)

  • How to use the pCloud code
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Popular Help Articles

  • About our 30-day money-back guarantee program
  • How to get started with MillenVPN Apps
  • How to set your account start date
  • How to Restore a Suspended Account
  • How to Upgrade from a One-Time Plan to a Subscription Plan
  • How to get started with MillenVPN Native
  • How to change your MillenVPN Dedicated Server plan
  • How to get started with MillenVPN Dedicated Server
  • Cancellation Method
  • How to get started with MillenVPN Native OpenConnect

Recently Added Help Articles

  • How to use the pCloud code
  • How to change the connection address of MillenVPN dedicated server
  • About the servers you can connect to
  • How to use MillenVPN dedicated server OpenConnect on ChromeOS
  • How to use MillenVPN dedicated server OpenConnect on iOS
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