Troubleshooting
Help Article
How to Retrieve MillenVPN Logs [Android]
When asked by support to submit MillenVPN diagnostic log files, please follow the steps below. *Please note that we cannot assist if you send the files without a request from support. *Regarding usage [...]
- Categories
- MillenVPN Troubleshooting
- device
- Android
If you cannot connect to the VPN
First, please check the following page for any failures or maintenance. ▼ Disaster/Maintenance Information https://support.millenvpn.jp/service-status ② Contact [...].
Troubleshooting for When You Can't Log In to an App [macOS]
If you cannot log in to the MillenVPN app, the following may be the cause: Your username or password is incorrect If your username or password is incorrect, you will see the message "Login failed. Unable to log in [...]"
- Categories
- MillenVPN Troubleshooting
- device
- macOS
Troubleshooting "IKE Credentials Not Accepted" During VPN Connection on Windows
When attempting to connect to a VPN using the steps for using MillenVPN Native on Windows 11 or using a dedicated MillenVPN server on Windows 10/11, the following error occurs during connection: "IKE credentials are not accepted [...]"
Troubleshooting "Invalid parameter" errors on Windows 10
This error primarily occurs due to a bug in Windows 10. Performing the settings below may reset Windows system settings, potentially preventing other applications from functioning properly. Therefore, please do not proceed with the following [...]
- Categories
- Troubleshooting MillenVPN Native
- device
- Windows
Troubleshooting Steps When "Secure Client" Occurs and You Cannot Connect to OpenConnect
In the steps of How to use MillenVPN Native OpenConnect on iOS 15 (iPhone) and How to use Cisco Secure Client on Android, you will find the following instructions for "Using Cisco Secure Cli[...]
Troubleshooting IKEv2 "Policy Matching Error" on Windows 10/11
1. Type ”regedit“ in the Windows search area and press ENTER. 2. In the Registry Editor address bar, enter ”Computer\HKEY_LOCAL_MACHINE\SYSTEM\Current [...]"
- Categories
- Troubleshooting MillenVPN Native
- device
- Windows
Troubleshooting Steps When Unable to Log In to the App [iOS]
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If the username or password is incorrect, you will see the message "The username or password [...]"
- Categories
- MillenVPN Troubleshooting
- device
- iOS
Troubleshooting Steps When Unable to Log In to the App [Windows]
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If your username or password is incorrect, you will see the message "Invalid username or password [...]"
- Categories
- MillenVPN Troubleshooting
- device
- Windows
Troubleshooting for Android: What to Do If You Can't Log In to the App
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If the username or password is incorrect, you will see the message "The username or password [...]"
- Categories
- MillenVPN Troubleshooting
- device
- Android