Troubleshooting

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If you are unsure of the connection method you are using, please refer to the following page.
If you cannot connect to the VPN

Help Article

Troubleshooting VPN Connection Issues [Android]

Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ◆Troubleshooting/Android Version ※The VPN display name may differ depending on your usage environment. ①Update to the latest version [...]

Categories
MillenVPN Troubleshooting
device
Android
How to Retrieve MillenVPN Logs [iOS]

When asked by support to submit MillenVPN diagnostic log files, please follow the steps below. *Please note that we cannot assist if you send the files without a request from support. *Regarding usage [...]

Categories
MillenVPN Troubleshooting
device
iOS
How to Retrieve MillenVPN Logs [Windows]

When asked by support to submit MillenVPN diagnostic log files, please follow the steps below. *Please note that we cannot assist if you send the files without a request from support. *Regarding usage [...]

Categories
MillenVPN Troubleshooting
device
Windows
Troubleshooting VPN Connection Issues [iOS]

Please try these steps if your VPN connection is not working properly in the MillenVPN iOS app you are using. If you see an error such as "To apply this change, you must disconnect from the VPN via the dashboard," [...]

Categories
MillenVPN Troubleshooting
device
iOS
What to do when the VPN connection does not work [Windows].

Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ① Install the latest version of the app Uninstall MillenVPN once, then install the latest version of MillenVPN [...]

Categories
MillenVPN Troubleshooting
device
Windows