Troubleshooting Steps When Unable to Log In to the App [Windows]

If you are unable to log in to the MillenVPN app, the following may be the cause:

The username or password is incorrect.

If the username or password is incorrect, the error "Invalid username or password" will be displayed.

If the above error appears, there is an error in the username or password.
MillenVPN'sMy PageThe username and password for logging into the app are different from the username and password for logging into the app.
If you are unable to log in to the app,My Pageof the "VPN App Login InformationPlease check the email and try logging in.

Due to multiple failed login attempts, login restrictions have been applied.

Repeated incorrect password entries will result in login restrictions.

If login restrictions are in place, the error "API requests are currently being rate limited due to too many invalid requests." will be displayed.

If the above error appears, please wait about 30 minutes before proceeding.
Please try logging in again.

Your global IP address is blocked by the VPN server.

If you are still unable to log in after performing the above two steps, your global IP address may be blocked by the VPN server.
Please restart your router or try connecting from a different network.