Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files.
*Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support.
*If you have any problems regarding the use of MillenVPN, please contact us first using the inquiry form.
(1) Please login to the MillenVPN application and open [Settings].
(2) Open [Send Diagnostic Information] in the settings.
(3) Fill in the details of the problem in the text box, check the [Allow diagnostic and system information to be sent] checkbox, and click the Send button in the upper right corner.
(4) Select the e-mail application you wish to use and an e-mail will be automatically created with the log filled in.
Please send it to our contact email address [[email protected]].
After submitting, you will receive an auto-reply email with the subject line "MillenVPN diagnostic results received successfully.
The above procedure is the procedure for sending logs.