If you cannot connect to the VPN
① Confirming Outage/Maintenance Information
First, please check the following page to see if any outages or maintenance are occurring.
▼Outage and Maintenance Information
https://support.millenvpn.jp/service-status
(2) Identification of connection method and troubleshooting
If you are unable to connect to the VPN, the troubleshooting method depends on the connection method you are using.
Please refer to the table below to identify the current connection method, and check and try the solutions from the links listed in "If you cannot connect (Troubleshooting)".
*Tap (click) on each image to enlarge it.
iOS
| MillenVPN App | MillenVPN Native | OpenConnect | |
| App Icon |  | There is no dedicated application. Configure the settings in the phone > "General" > "VPN and Device Management". |  |
| home screen |  |  |  |
| If you cannot connect (Troubleshooting) | If you cannot connect to the applicationHere | If you cannot connect to MillenVPN NativeHere | If you cannot connect to OpenConnectHere |
Android
| MillenVPN App | MillenVPN Native | OpenConnect | |
| App Icon |  |  |  |
| home screen |  |  |  |
| If you cannot connect (Troubleshooting) | If you cannot connect to the applicationHere | If you cannot connect to MillenVPN NativeHere | If you cannot connect to OpenConnectHere |
Windows
| MillenVPN App | MillenVPN Native | OpenConnect | |
| App Icon |  | There is no dedicated application. Configure the settings in the PC > "Network and Internet" > "VPN". |  |
| home screen |  | The setting screen is as follows. |  |
| If you cannot connect (Troubleshooting) | If you cannot connect to the applicationHere | If you cannot connect to MillenVPN NativeHere | If you cannot connect to OpenConnectHere |
Mac
| MillenVPN App | MillenVPN Native | OpenConnect | |
| App Icon |  | There is no dedicated application. Set up from "Apple Mark in PC" > "System Preferences" > "Network". |  |
| home screen |  | The setting screen is as follows. |  |
| If you cannot connect (Troubleshooting) | If you cannot connect to the applicationHere | If you cannot connect to MillenVPN NativeHere | If you cannot connect to OpenConnectHere |
AndroidTV and FireTV
Only "MillenVPN App" is available for AndroidTV and FireTV.
MillenVPN Native" and "MillenVPN Native OpenConnect" are not available.
If you cannot connect to the "MillenVPN App" on AndroidTV or FireTV,HerePlease check.
If the troubleshooting does not improve the situation, we will investigate the cause of the problem,
We apologize for the inconvenience, but please include the following information:Contact FormPlease feel free to contact us.
- Service attempting to connect: MillenVPN App / MillenVPN Native / MillenVPN Native OpenConnect
- Operating system and version of your device (e.g., iOS 15 / Windows 10):
- Country where you will use the VPN:
- Purpose of using VPN:
- Screenshot of the screen where the error occurred
- If you are using MillenVPN Native / MillenVPN Native OpenConnect, a screenshot of the settings screen where you can confirm the connection server address
- Are you currently connected to a VPN via the MillenVPN app or another VPN service? (Yes / No)
- Can you connect by changing the destination server? (Yes / No)
- Can you connect by changing the communication line (connecting to a different Wi-Fi network or connecting without connecting to Wi-Fi)?: (Yes / No)
- If you are using security software, please disable it and check if you can connect: (Yes / No)