If you cannot connect to the VPN
① Confirming Outage/Maintenance Information
First, please check the following page to see if any outages or maintenance are occurring.
▼Outage and Maintenance Information
https://support.millenvpn.jp/service-status
② Troubleshooting Verification
If the issue does not correspond to an outage or maintenance, please check the troubleshooting section below to see if the error matches any listed issues and whether the described steps resolve the problem.
- Troubleshooting the MillenVPN App
- Troubleshooting MillenVPN Native
- Troubleshooting MillenVPN Native OpenConnect
- Troubleshooting for MillenVPN Dedicated Servers
If the above measures do not resolve the issue, we will investigate the cause on our end, so
We apologize for the inconvenience, but please include the following information:Contact FormPlease feel free to contact us.
- Service attempting to connect: MillenVPN App / MillenVPN Native / MillenVPN Native OpenConnect
- Operating system and version of your device (e.g., iOS 15 / Windows 10):
- Country where you will use the VPN:
- Purpose of using VPN:
- Screenshot of the screen where the error occurred
- If you are using MillenVPN Native / MillenVPN Native OpenConnect, a screenshot of the settings screen where you can confirm the connection server address
- Are you currently connected to a VPN via the MillenVPN app or another VPN service? (Yes / No)
- Can you connect by changing the destination server? (Yes / No)
- Can you connect by changing the communication line (connecting to a different Wi-Fi network or connecting without connecting to Wi-Fi)?: (Yes / No)
- If you are using security software, please disable it and check if you can connect: (Yes / No)