IF YOU CANNOT CONNECT TO THE VPN

IF YOU ARE UNABLE TO CONNECT TO THE VPN, PLEASE FIRST CHECK THE FOLLOWING TROUBLESHOOTING TIPS TO SEE IF ANY OF THE ERRORS YOU ARE EXPERIENCING CORRESPOND TO THE ERROR YOU ARE EXPERIENCING AND SEE IF THE PROBLEM CAN BE CORRECTED BY FOLLOWING THE STEPS DESCRIBED.

If the above does not improve the problem, please contact us at
with the following information so that we can investigate the cause.

  • Services trying to connect: MillenVPNApp / MillenVPN Native / MillenVPN Native OpenConnect
  • OS and version of your device (e.g. iOS 15 / Windows 10):
  • THE NAME OF THE COUNTRY WHERE THE VPN WILL BE USED:
  • VPN USAGE:
  • Screenshot of the screen where the error is occurring
  • MillenVPN Native / MillenVPN If you are using Native OpenConnect, screenshot of the configuration screen where you can see the connection server address
  • Whether you are connected to a VPN via MillenVPN app or another VPN: (Yes / No)
  • Whether it is possible to change the destination server to connect to: (Yes / No)
  • Whether it is possible to connect by changing the communication line (connecting to a different Wi-Fi or not connecting to Wi-Fi): (Yes / No)
  • If you are using security software, can you connect with the security software stopped: (Yes / No)