MillenVPN Troubleshooting
Troubleshooting VPN Connection Issues [macOS]
Please try these steps if your VPN connection is not working properly in the MillenVPN macOS app you are using. ◆Troubleshooting Steps/macOS Version ※The VPN display name may vary depending on your usage environment. ① First [...]
- Categories
- MillenVPN Troubleshooting
How to Configure Network Extensions for Connecting with WireGuard [Mac]
To establish a WireGuard connection using the MillenVPN app on Mac, you must enable network extensions. ① Select "System Settings" from the Apple icon in the top menu bar. ② Under "General," click "Log [...]"
- Categories
- MillenVPN Troubleshooting
Troubleshooting When the Server Tab Doesn't Display the Connection List [iOS]
This procedure applies to the iOS version of the MillenVPN app you are using. If the list of available servers does not appear in the Server tab and you select ”Reload," you may encounter the error message: "The operation could not be completed successfully: \”Could no […]"
- Categories
- MillenVPN Troubleshooting
Troubleshooting VPN Connection Issues [Android TV・Fire TV]
Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ※ When using in countries listed on this page, such as China, please note that Android TV and Fire TV are not supported [...]
- Categories
- MillenVPN Troubleshooting
How to Retrieve MillenVPN Logs [Android]
When asked by support to submit MillenVPN diagnostic log files, please follow the steps below. *Please note that we cannot assist if you send the files without a request from support. *Regarding usage [...]
- Categories
- MillenVPN Troubleshooting
How to Check Your MillenVPN App Login Information
The login information for the MillenVPN app is different from the login information for your MillenVPN My Page. ・MillenVPN app login information → The username you set + the password set by our company ・My Page login information → The username you set + the password set by our company
- Categories
- How to Use the MillenVPN App and MillenVPN Troubleshooting
If you cannot connect to the VPN
① Checking Outage/Maintenance Information First, please check the following page to see if any outages or maintenance are occurring. ▼ Outage/Maintenance Information https://support.millenvpn.jp/service-status ② To […]
Troubleshooting for When You Can't Log In to an App [macOS]
If you cannot log in to the MillenVPN app, the following may be the cause: Your username or password is incorrect If your username or password is incorrect, you will see the message "Login failed. Unable to log in [...]"
- Categories
- MillenVPN Troubleshooting
Troubleshooting Steps When Unable to Log In to the App [iOS]
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If the username or password is incorrect, you will see the message "The username or password [...]"
- Categories
- MillenVPN Troubleshooting
Troubleshooting Steps When Unable to Log In to the App [Windows]
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If your username or password is incorrect, you will see the message "Invalid username or password [...]"
- Categories
- MillenVPN Troubleshooting