Contract & Fees
Complete Account Deletion
If you wish to delete all of your account information, including My Page, please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your customer information. Please read the following instructions and contact support using the request form at the bottom of this page from the email address registered in your information.
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How to Change Your MillenVPN Dedicated Server Plan
You can upgrade or downgrade your current MillenVPN dedicated server plan to a higher or lower tier. Your MillenVPN dedicated server connection details remain valid after changing plans. Upgrade to a higher [...]
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Regarding the Usage Period
For one-time plans, subscription plans, and dedicated servers, service begins after payment is processed, and you can use the service for the number of days including the payment completion date. If you specify a start date for a one-time plan, the service period includes the start date [...]
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Procedure for Restoring a Temporarily Suspended Account
You can restore a paused one-time plan. After restoration, you can continue using the same login credentials used during the active subscription period. Important Notes Procedure for Restoring a Paused Account ① Log in to your MillenVPN My Page and access My Services [...]
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Important Notes for Reapplication
For customers who have previously subscribed and are reapplying, please note the following important information. If reapplying, please confirm the following points: * If you wish to resume a currently suspended One-Time Plan [...]
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How to Set Your Account Start Date
You can pre-register for a one-time plan when placing your order to reserve it for use starting the next day or later. (For subscription plans and dedicated servers, we cannot accommodate requests to specify a start date.) The start date will be either the order date or [...]
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How to Upgrade from a One-Time Plan to a Subscription Plan
You can upgrade your current or temporarily paused one-time plan to a subscription plan. After upgrading, you can continue using the same login information for your one-time plan. Upgrading to a subscription plan extends your usage period and allows you to enjoy [...]
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Contract Renewal Procedure
Contract renewal procedures vary depending on your registered payment method. You can check your next renewal date under Services in My Page. Please note that the next renewal date displayed in My Page is shown in Japan Standard Time. ※ Subscription [...]
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Important Notes When Ordering Contracts Exceeding One Year via PayPal Payment (Japanese Yen Only)
We apologize for the inconvenience of our system, but if you have applied for services with a contract term of more than one year before 2026/02/03 using PayPal payment, the automatic payment fails and the contract term is not automatically extended at the next renewal [...].
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Time required before service commencement
If you specified a start date when applying for the One-Time Plan, service will begin around 7:00 AM (Japan Standard Time) on the specified date. Please check here for details. If you did not specify a start date, please check the following. Credit [...]
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