Please be sure to read the following precautions before signing a contract in order to prevent problems such as unavailability of the service after signing.

1. Availability of services from countries with strict communication regulations, such as China, may vary depending on the international situation.

China and other Countries with strict communication restrictions If you wish to use the VPN from a country with strict communication restrictions, such as China, you may not be able to connect to the VPN after signing up because the availability of the connection depends on the international situation and the connection source.
Therefore, if you wish to use our service from a country with strict communication restrictions, please contact us for more information, 30-day money-back guarantee and check if the VPN is available in your country during the 30-day money-back guarantee period.

China, etc. Click herePlease note that the following connection methods and terminals may not be available for use in the countries listed on this page .

MillenVPNApp, MillenVPN VPN connection withNative
Android TV and Fire OS

2. We recommend that you apply and install the application before your trip.

China and other Countries with strict communication restrictions If you wish to use the service from a country with strict telecommunication regulations, such as China, it may be difficult to access Google Play or App Store from there, and you may not be able to install the necessary apps for VPN connection.
For this reason, we recommend that you complete the application procedures, install the app, and set up the service in Japan beforehand.

3. PLEASE CHECK AVAILABLE DEVICES AND OS

If the device you wish to use is not compatible with our service, please contact us. Operating Environment Please confirm that the device you wish to use corresponds to our service's system requirements.

4. OUR VPN IS NOT A SERVICE THAT GUARANTEES ACCESS TO ALL SERVICES.

Supported services Please note that you may not be able to access or view services not listed in the table above even through our VPN if the VPN connection is restricted by the service.
In addition, please note that you may not be able to access and view services not listed in the Supported services However, please be aware that you may not be able to access or view the services listed in the compatibility list if the restrictions are tightened on the service side, or depending on the connection method, device, or server to which you are connected.

5. If you wish to check and verify the operation, we recommend you to subscribe to a subscription plan.

If you wish to confirm or verify whether or not the service works properly in your desired environment, whether or not you can access the site you wish to view, etc., please contact us for further details, 30-day money-back guarantee If you wish to check and verify whether the service works properly in your desired environment and whether you can access your desired site, please consider signing up for a subscription plan that offers a 30-day money-back guarantee.
Please note that the 30-day money-back guarantee is not available for the One-Time Plan.

6. Subscription plans are auto-renewal plans.

Terms and Conditions As stated in Article 8.3 of the Terms of Service, the Subscription Plan will be automatically settled and renewed on the renewal date unless you request cancellation.
If you do not wish to renew your subscription, you must apply for cancellation before the next renewal date. Cancellation Request If you do not wish to renew your subscription, you will need to submit a cancellation request by the next renewal date.

7. Service cannot be set up before the specified start date.

With One Time Plan If you apply for a One-Time Plan with a specified start date If you specify a start date, your service will begin at around 7:00 a.m. on the start date.
Please note that if you specify a start date, you will not be able to set up any preferences prior to the start date and time, including logging in to the application.

8. Please check our support policy when contacting us.

If you have any questions about using our services, please contact us and our support staff will be happy to assist you with any questions you may have.
Please be sure to read our Support Policy before contacting us.