Windows
Troubleshooting Steps When Unable to Log In to the App [Windows]
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If your username or password is incorrect, you will see the message "Invalid username or password [...]"
- Categories
- Troubleshooting the MillenVPN App
- device
- Windows
What to do when the VPN connection does not work [Windows].
Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ① Install the latest version of the app Uninstall MillenVPN once, then install the latest version of MillenVPN [...]
- Categories
- Troubleshooting the MillenVPN App
- device
- Windows
How to Check Your MillenVPN App Login Information
The login information for the MillenVPN app is different from the login information for your MillenVPN My Page. ・MillenVPN app login information → The username you set + the password set by our company ・My Page login information → The username you set + the password set by our company
- Categories
- About the MillenVPN App and Troubleshooting the MillenVPN App
- device
- All devices
How to Change Your Password in the MillenVPN App
Here's how to change the password you use with the MillenVPN app. 1. Log in to your My Page. 2. From the list of VPN app login information displayed in the center of the screen, select the row for the user whose password you want to change [...]
- Categories
- About the MillenVPN App
- device
- All devices
How to Retrieve MillenVPN Logs [Windows]
When asked by support to submit MillenVPN diagnostic log files, please follow the steps below. *Please note that we cannot assist if you send the files without a request from support. *Regarding usage [...]
- Categories
- Troubleshooting the MillenVPN App
- device
- Windows
How to Log Out of the MillenVPN App
Here's how to log out of the app. The logout method varies depending on the device you're using. For Windows: Click the red-framed area on the left side of the app screen to log out. For Mac: Close the app [...]
- Categories
- About the MillenVPN App
- device
- All devices