How to Retrieve MillenVPN Logs [Windows]

When asked by support to submit MillenVPN diagnostic log files, please follow the steps below.
*Please note that we will not be able to respond to any diagnostic log files sent without a request from Support.
※If you encounter any issues while using our service, please firstContact FormPlease contact us.

Logging Procedure

① Please log in to the MillenVPN app.
　Click the information icon.

(2) Click on the "Diagnosis" tab in the "Information" section.

(3) Open [Diagnostics], and you will find [View Diagnostic Files] in the lower right corner.
　Please click to display.

④ The diagnostic files are as follows:
　Copy the file and paste it onto your desktop or similar location.

⑤ The [error.json] file among the two diagnostic files is due to an extension issue.
　We are unable to accept the attachment as is, so please paste the [error.json] file.
　Right-click and select [Rename], then change it to [error.txt].　

　

⑥If you make changes, you can do so from your MillenVPN account page.
　Please open the inquiry that you were asked to submit.

(7) Please click [Reply] when you open your inquiry to view your inquiry information.

　⑧ Please enter your reply in the space provided at the bottom of the screen.
　　Click [+Add More] once to increase the number of attachment slots available.
　　Click [Select File] for the attachment.

　⑨ Click [Select File] to
　　Please select one file at a time from the two files you reviewed in a separate window.

　

When you have attached the file, click "Send Inquiry" to complete the process.