How to Retrieve MillenVPN Logs [Windows]

When asked by support to submit MillenVPN diagnostic log files, please follow the steps below.
※From SupportSubmission of Diagnostic Log FilesPlease note that we cannot process items sent without a formal request.
※If you encounter any issues while using our service, please firstContact FormPlease contact us.

① Please log in to the MillenVPN app.
　Click the information icon.

② It is included in the information.
Click the [Diagnosis] tab.

③ When you open [Diagnosis],
　[View Diagnostic File] is located in the lower right corner.
　Please click to display.

④ The diagnostic files are as follows:
　Copy the file and paste it onto your desktop or similar location.

⑤ The [error.json] file among the two diagnostic files is due to an extension issue.
　We are unable to accept the attachment as is, so please paste the [error.json] file.
　Right-click and select [Rename], then change it to [error.txt].　

　

⑥If you make changes, you can do so from your MillenVPN account page.
　Please open the inquiry that you were asked to submit.

⑦ When you open the inquiry form,
　Your inquiry information will be displayed. Click [Reply].

　⑧ Please enter your reply in the space provided at the bottom of the screen.
　　Click [+Add More] once to increase the number of attachment slots available.
　　Click [Select File] for the attachment.

　⑨ Click [Select File] to
　　Please select one file at a time from the two files you reviewed in a separate window.

　

⑩ Once you have attached the file,
　Click [Submit Inquiry] to complete the process.