Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files.
*Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support.
*If you have any problems regarding the use of MillenVPN, please contact us first using the inquiry form.
* You can get more detailed logs by selecting the "Advanced" mode, but please use the "Advanced" mode only when requested by customer support.
(1) Log in to MillenVPN and open [Settings].
(2) Open [Diagnostic] in the settings.
(3) Touch the [Share] icon in the upper right part of the diagnosis.
(4) An e-mail will be automatically created with two log files attached.
Please send it to
to our contact email address [[email protected]].
After submitting, you will receive an auto-reply email with the subject line "MillenVPN diagnostic results received successfully.
To send MillenVPN diagnostic results, the "Mail" setting must be in place on iOS.
If you are unable to send the diagnostic results, please go to "Settings" → "Mail" → "Accounts" → "Add Account" and "Mail" settings.
The above procedure is the procedure for sending logs.