Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files.
*Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support.
*If you have any problems regarding the use of MillenVPN, please contact us first using the inquiry form.
* You can get more detailed logs by selecting the "Advanced" mode, but please use the "Advanced" mode only when requested by customer support.
(1) Log in to MillenVPN and open [Settings].
(2) Open [Diagnostic] in the settings.
(3) Touch the [Share] icon in the upper right part of the diagnosis.
(4) An e-mail will be automatically created with two log files attached.
Please send it to
to our contact email address [[email protected]].
After submitting, you will receive an auto-reply email with the subject line "MillenVPN diagnostic results received successfully.
* MillenVPN To send diagnostic results, the "Mail" setting must be in place on the iOS.
If you are unable to send the diagnostic results, please go to "Settings" → "Mail" → "Accounts" → "Add Account" and "Mail" settings.
The above procedure is the procedure for sending logs.