Contract & Fees
Help Article
If you do not wish to enable automatic renewal via credit card or PayPal (PayPal only supports Japanese yen)
If you select credit card or PayPal as your payment method, your subscription will automatically renew and be charged on the renewal date. (PayPal only accepts Japanese yen.) You can check your next renewal date under Services in My Page. The date displayed is in Japan Standard Time [...]
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If you are unable to pay by credit card or PayPal (PayPal only accepts Japanese yen)
Inquiries Regarding Payment Errors If a payment error occurs, it may be due to the following causes. We sincerely apologize, but we are unable to investigate the cause of the error. Please contact your credit card company or Pay [...]
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I paid by credit card but the service is not available or there are multiple charges on my credit card statement.
Depending on the timing of the credit card validation (authorization process), the following two cases may occur. Please check according to your situation. Cause and remedy for each situation 1) Payment has been completed, but you did not receive an email to start using the service, or 2) The service [...]...
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Support Policy
The Support Policy outlines MillenVPN's fundamental approach to customer support. When contacting our support desk, please be sure to read and understand this Support Policy before submitting your inquiry. About Support [...]
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- Contract & Fees and Contracts in general
How to Cancel
We sincerely regret to hear that you wish to cancel your subscription or do not wish to renew for the next term. Please review the following steps. Important Notes Cancellation Request Procedure (※ If you are applying for a refund guarantee, the procedure differs. Please be sure to review the page regarding the refund guarantee system [...]
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- Contract & Fees and Cancellation and money-back guarantee
Regarding the Issuance of Receipts
We do not issue receipts at our company. The reason is that it would constitute duplicate receipt issuance. The transaction statements from each credit card company or payment institution, or the transfer receipts from each bank, can each be used as official receipts. (For your [...]
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- Contract & Fees and Contracts in general
Can I have multiple contracts with the same email address?
You can have multiple accounts registered to the same email address. To add additional accounts, please select Service > Order New Service from the menu on your My Page and apply for them.
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- Contract & Fees and Contracts in general
Can I pay the usage fee monthly?
We sincerely apologize, but usage fees are paid in advance in a lump sum for the entire contract period. The shortest contract period for subscription plans and dedicated servers is 12 months. For short-term use, please utilize our one-time plans.
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Can I transfer the contract?
MillenVPN subscriptions cannot be transferred.
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What types of credit cards can be used?
MillenVPN accepts VISA, MasterCard, JCB, American Express, Diners Club, and Discover. PayPal payments are also available [...]
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