Inquiries about payment errors
If a payment error occurs, it may be due to the following reasons
- A situation where the card issuer is refusing to accept the payment.
- Circumstances that may have resulted in usage limits or balance errors
We apologize for the inconvenience, but it is impossible for us to investigate the cause of the error, and we ask that you contact your credit card company or Paypal to investigate.
Paypal payment for our service is available only in Japanese yen.
We apologize for the inconvenience, but we kindly ask you to use credit card payments for payments in currencies other than Japanese yen.
Use of Debit Card
Even if there is no problem with your credit card company or Paypal, we may not be able to accept debit card payments due to security reasons.
In that case, we apologize for the inconvenience, but we would appreciate your understanding if you would consider using another credit card for payment. (Bank transfer is also available for payment in Japanese yen.)