If you are unable to pay by credit card or PayPal (PayPal only accepts Japanese yen)

Inquiries Regarding Payment Errors

If a payment error occurs, it may be due to the following causes.

  • The card issuer has declined the payment.
  • Situations where usage restrictions or balance errors may be occurring

We sincerely apologize, but as it is not possible for our company to investigate the cause of the error, we kindly request that you contact your credit card company or PayPal to request an investigation.

PayPal payments for our services are only available in Japanese yen.

We apologize for any inconvenience, but for payments in currencies other than Japanese yen, we kindly ask that you use credit card payment.

Regarding the Use of Debit Cards

Even if there are no issues with your credit card company or PayPal, we may be unable to accept debit card payments due to security reasons.

We sincerely apologize for any inconvenience this may cause. We kindly ask for your understanding and request that you consider using another credit card for payment. (Bank transfers are also available for payments in Japanese yen.)

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