For payments for which we have confirmed receipt of payment, we can send you a confirmation document by e-mail (PDF format) by contacting our support.
We are sorry, but we do not accept written documents by mail.
To contact support, please go to My Page and click Contact Us.
For receipts, a credit card company's or payment institution's statement, a bank transfer receipt, or a receipt issued by a convenience store can be used as official receipts.
(Acceptable payment methods vary by currency. Please click here for details.)
We are not able to issue receipts at this time as it would result in double issuance of receipts.
We appreciate your understanding.