Troubleshooting VPN Connection Issues [Android TV・Fire TV]

Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using.

※China, etc.HerePlease note that if you are using the service in a country listed on the page, it may not be available on Android TV or Fire TV.

◆Troubleshooting/Android TV・Fire TV Edition

① Log out

To log out of MillenVPN on Android TV or Fire TV, please refer to the Android logout method on the following page.

How to Log Out of the MillenVPN App
https://support.millenvpn.jp/2114

② Reinstall the MillenVPN app

Refer to the following page to reinstall the application.

[How to use MillenVPN's AndroidTV app
https://support.millenvpn.jp/1660

【Installing the Amazon Devices App】
https://support.millenvpn.jp/2237

③ Android TV and Fire TV device updates

▼How to Update Android TV (Display may vary depending on the device.)
You can update via Settings → Device Info → Software Update.

▼How to Update Fire TV
You can update by going to Settings → My Fire TV or Device & Software → About → Check for System Updates.

④ Changing the Time Zone on Android TV and Fire TV Devices

▼How to Change the Time Zone on Android TV (Display may vary depending on the device.)
You can change this under Settings → Date & Time → Time Zone Settings.

▼How to Change the Time Zone on Fire TV
You can change this under Settings → Preferences → Time Zone.

※If you wish to use services within Japan, please change your time zone to Japan.

(5) Protocol changes

Click the "Settings button (gear symbol)" that appears on the screen when you open the MillenVPN application → Click "VPN Protocol" → Change to another protocol and try connecting.