Troubleshooting VPN Connection Issues [Android]
Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ◆Troubleshooting/Android Version ※The VPN display name may differ depending on your usage environment. ①Update to the latest version [...]
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- Troubleshooting the MillenVPN App
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- Android
How to Retrieve MillenVPN Logs [Android]
When asked by support to submit MillenVPN diagnostic log files, please follow the steps below. *Please note that we cannot assist if you send the files without a request from support. *Regarding usage [...]
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- Troubleshooting the MillenVPN App
- device
- Android
If you cannot connect to the VPN
First, please check the following page for any failures or maintenance. ▼ Disaster/Maintenance Information https://support.millenvpn.jp/service-status ② Contact [...].
Troubleshooting Steps When Unable to Log In to the App [Windows]
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If your username or password is incorrect, you will see the message "Invalid username or password [...]"
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- Troubleshooting the MillenVPN App
- device
- Windows
What to do when the VPN connection does not work [Windows].
Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using. ① Install the latest version of the app Uninstall MillenVPN once, then install the latest version of MillenVPN [...]
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- Troubleshooting the MillenVPN App
- device
- Windows
Can I pay the usage fee monthly?
We sincerely apologize, but usage fees are paid in advance in a lump sum for the entire contract period. The shortest contract period for subscription plans and dedicated servers is 12 months. For short-term use, please utilize our one-time plans.
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- Payment and Contract & Fees
Please note that when ordering a contract term longer than one year with PayPal payment
We apologize for the inconvenience of our system, but if you have applied for services with a contract term of more than one year before 2026/02/03 using PayPal payment, the automatic payment fails and the contract term is not automatically extended at the next renewal [...].
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- Payment and Contract & Fees
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- PayPal PayPal
If you planned to use a coupon but forgot to do so
We sincerely apologize, but we are unable to issue refunds for services that have already been paid for. If you submitted your application without applying a coupon prior to payment, please contact our support team. Please note that the type of coupon [...]
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- Payment and Contract & Fees
Payment Methods Using MillenVPN Points (Formerly Funds/MillenVPN Credits)
How to use MillenVPN points to pay for service renewal If you have MillenVPN points before the invoice is issued when you renew your service, the MillenVPN points you have will be automatically paid in full upon the invoice [...].
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- Payment and Contract & Fees
How to Install Using the Android TV APK
※As of November 2025, we have released an Android TV-exclusive app. Customers wishing to use it on Android TV should install and configure it from this page. MillenVPN Android […]
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- About the MillenVPN App
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- Android TV