Frequently Asked Questions

Q. Unavailable while awaiting approval

If you specified a start date when applying,Service will be available starting around 7:00 AM (Japan Standard Time) on the specified date.Therefore, we kindly ask for your patience until the service becomes available.
Please note that it may take up to 3 business days for us to confirm your payment if you have paid the usage fee by bank transfer.
For detailsHerePlease check the page.

Q. I can't log in to the app.

A. Your app login information may be incorrect.
HerePlease refer to the page to verify your correct username and password.

Q. I cannot connect to the VPN.

A. If you cannot connect,HerePlease check the page.

Q. Which connection server should I choose?

A. The recommended server connection varies depending on your intended use.
HerePlease refer to the page and select the appropriate destination server.

Q. How do I stop automatic updates?

A. If you do not wish to renew, please cancel your subscription via your My Page.
HerePlease refer to the page for instructions.
※One-time plans will automatically terminate upon the contract expiration date, so no cancellation request is required.

Q. How do I renew my contract?

A. The procedure for contract renewal varies depending on your registered payment method.
Detailed update instructions areHerePlease check the page.

Q. Are there any restrictions on data transfer volume?

A. There are no data usage limits.

Q. Are there any internet connections that cannot use VPN?

A. If your internet service provider, government, or organization restricts VPN usage, you may be unable to use a VPN.
If you cannot connect, changing the connection method or protocol may allow you to connect.