Q. I am still waiting for approval and cannot use the service.
If you specified a start date when you applied for the service, please wait until the service starts as the service will begin around 7:00 a.m. (Japan Standard Time) on the specified date.
Please note that it may take up to 3-5 business days for us to confirm your payment if you have paid the usage fee by bank transfer.
Please check this page for details.
Q. I CANNOT LOG IN TO THE APPLICATION.
A. The login information for the application may be incorrect.
Please refer to this page to confirm the correct username and password.
Q. I CANNOT CONNECT TO THE VPN.
A. If you cannot connect, please check this page.
Q. WHICH SERVER SHOULD I CHOOSE?
A. The recommended destination server varies depending on your usage.
Please refer to this page to select an appropriate destination server.
Q. How do I stop automatic renewal?
A. If you do not wish to renew your subscription, please go to My Page to cancel your subscription.
Please refer to this page for the procedure.
*One-time plans are automatically cancelled on the date of contract expiration, so there is no need to apply for cancellation.
Q. HOW DO I RENEW MY CONTRACT?
A. The procedure for renewing your subscription depends on the payment method you have registered.
Please check this page for detailed renewal procedures.
Q. Is there a limit on the amount of traffic (transfer volume)?
A. There is no limit on the amount of communication.
Q.Are there any Internet lines where VPN is not available?
A. If your Internet provider, government, or organization restricts the use of VPN, you may not be able to use VPN.
If you are unable to connect, you may be able to connect by changing your connection method or protocol.