If you do not want to be auto-renewed by credit card or PayPal
If you subscribe to a Subscription Plan or Dedicated Server Plan and select credit card or PayPal as your payment method, your subscription will be automatically renewed and the payment will be made automatically on the contract renewal date. （The next renewal date will be displayed on the My Page of the service [...].
- Categories
- Contract & Fees and Payment
If payment cannot be made by credit card or PayPal
Inquiries Regarding Payment Errors If a payment error occurs, it may be due to the following causes. We sincerely apologize, but we are unable to investigate the cause of the error. Please contact your credit card company or Pay [...]
- Categories
- Contract & Fees and Payment
Payment Methods from My Page
After applying for a contract, if it remains unapproved and unpaid, please complete the payment procedure using the steps below. ① Log in to My Page. ② Click the invoice displayed in the center of the screen. ③ Select the unpaid invoice [...]
- Categories
- Contract & Fees and Payment
Steps to Change Your Payment Method
If you wish to change your payment method, you can do so from your My Page. The procedure differs depending on whether an invoice has been issued. How to Check Your Invoice Log in to your MillenVPN My Page. If there are any unpaid invoices listed [...]
- Categories
- Contract & Fees and Payment
How to Change Your Payment Credit Card Information
How to Change Credit Card Information STEP 1: Open My Page Open My Page. STEP 2: Open Payment Methods Click My Menu in the top right corner of the screen, then click Payment Methods. STEP 3: Credit Card [...]
- Categories
- Contract & Fees and Payment
Support Policy
The Support Policy outlines MillenVPN's fundamental approach to customer support. When contacting our support desk, please be sure to read and understand this Support Policy before submitting your inquiry. About Support [...]
- Categories
- Contract & Fees and Contracts in general
I paid by credit card but the service is not available or there are multiple charges on my credit card statement.
Depending on the timing of the credit card validation (authorization process), the following two cases may occur. Please check according to your situation. Cause and remedy for each situation 1) Payment has been completed, but you did not receive an email to start using the service, or 2) The service [...]...
- Categories
- Contract & Fees and Payment
Troubleshooting IKEv2 "Policy Matching Error" on Windows 10/11
1. Type ”regedit“ in the Windows search area and press ENTER. 2. In the Registry Editor address bar, enter ”Computer\HKEY_LOCAL_MACHINE\SYSTEM\Current [...]"
- Categories
- Troubleshooting MillenVPN Native
- device
- Windows
Troubleshooting for Android: What to Do If You Can't Log In to the App
If you cannot log in to the MillenVPN app, the following may be the cause: Incorrect username or password If the username or password is incorrect, you will see the message "The username or password [...]"
- Categories
- Troubleshooting the MillenVPN App
- device
- Android
How to Change Your MillenVPN Dedicated Server Password
Here's how to change your password for MillenVPN dedicated servers. 1. Log in to your My Page. [How to change from the Home screen] 2. Click the [...] displayed under "VPN Account" in the center of the screen.
- Categories
- About MillenVPN Dedicated Servers
- device
- All devices