If you do not receive an email from Support
This page explains how to resolve issues and the reasons why you may not be receiving emails from our support team.
Additionally, an email with the following subject line will be sent to the registered email address at the start of your contract.
If you are unable to view this email, please review the troubleshooting steps and possible causes below.
Subject: Welcome to MillenVPN
※This email contains the login information and other details required for connecting to the app.
Countermeasures
The information sent from our company is,My PageYou can also check it from My Menu > Email History.
If you're in a hurry, please check your email history using the method above for the "Welcome to MillenVPN" email.
Additionally, we can resend the "Welcome to MillenVPN" email to you.
If you wish to have it resent,SupportPlease contact us by [date].
Possible causes
① It has been moved to the spam folder.
If you cannot find the email in your main inbox, please also check your spam folder.
Please also verify that emails from our address (@millenvpn.jp) are not being blocked.
② An incorrect email address has been registered.
If you entered an incorrect email address during registration,My PageYou may not be able to log in, and it is highly likely that verification via email history will also be difficult,SupportPlease contact us.
③ Registered with an @icloud.com email address
If you register an email address ending in "@icloud.com," you may not be able to receive emails from us properly.
When registering, please use an email address other than "@icloud.com".My PageWe recommend changing to an email address other than "@icloud.com".
Please refer to the following page for instructions on how to change your email address.
■How to Change Subscriber Information and My Page Login Email Address
https://support.millenvpn.jp/1174
④ Payment has not been completed, or it is before the start date of service.
The "Welcome to MillenVPN" email will be sent when your subscription begins.
This will not be sent to customers whose start date is set in the future or whose payment has not been completed.
For applications with a specified start date, a "Welcome to MillenVPN" email will be sent around 7:00 AM on the specified date.
■How to Set Your Account Start Date
https://support.millenvpn.jp/1789