How to Set Up Two-Step Verification for Your My Page

Here's how to set up two-step verification for your My Page.

If you are unable to log in using two-factor authentication,[What to Do If You Can't Log In Using Two-Factor Authentication]Please check.

If you are unable to log in to My Page through 2-step verification due to a malfunction of your smartphone or if you do not receive an email with a one-time password, we apologize for the inconvenience,SupportPlease contact us by [date].

How to Enable Two-Factor Authentication

STEP 1: Log in to My Page

My PageLog in.

STEP 2: Open Security Settings

STEP 3: Enable Two-Step Verification

Click "Click to activate".

STEP 4: Select an authentication method

When performing authentication using an app, select "Time-Based Tokens".
Select "Time-Based Tokens" and choose "Get Started."

When using email for authentication, select "Email Two-Step Verification."
Select "Email Two-Step Verification" and choose "Get Started."

STEP 5: Verify the Authentication Code

■ When configuring via the authentication app

Scan the displayed QR code.Google AuthenticatorやDuoScan using an authentication app such as [App Name], enter the 6-digit authentication code displayed in the app, and select "Send."
※For authentication apps that are not supported, the authentication code may not be displayed.

■When configuring authentication via email

Subject: 【MillenVPN】Two-Factor Authentication
From: MillenVPN [email protected]

You will receive an email with the subject line and sender listed above. Please enter the 8-digit verification code provided in the email and click "Verify."

STEP 6: Save Your Backup Codes

Save the backup codes displayed when two-step verification is enabled.
※Backup codes are required if two-step verification cannot be completed.

STEP 7: Enter the verification code

Two-step verification will be enabled when logging into your My Page. Please enter the 6-digit verification code displayed in the app.

How to enable two-step verification for both the app and email
We sincerely apologize, but it is not possible to enable both at the same time.
You may use either app-based authentication or email-based authentication, but only one of these methods.

How to switch two-step verification from the app to email or from email to the app
We apologize for the inconvenience, but please disable two-step verification and then set it up again from the beginning.

How to Disable Two-Factor Authentication

STEP 1: Log in to My Page

My PageLog in.

STEP 2: Open Security Settings

STEP 3: Select "Click to Disable"

Click "Click to disable."

STEP 4: Password Confirmation

Enter your My Page password and click "Disable Two-Step Verification."
※The password you enter here is the password used to log in to your My Page.

What to Do If You Can't Log In Using Two-Factor Authentication

If your two-factor authentication code is not recognized correctly, please check the following based on the authentication method you are using.

If you are using an authentication app (such as Google Authenticator)

Setting the Time on the Device: If the time on the device you're using the authentication app on is not accurate, the code may not be verified correctly. (This also applies if the time is off by just a few minutes.)
Please check to make sure that the "Date & Time" setting on your device is set to "Automatic."

How to Enter the Code: Since copying and pasting may result in unnecessary spaces or characters, please try typing the information manually if you are unable to log in.

If you are using a backup code

Backup codes are designed for one-time use only.
Once a code has been used, it becomes invalid, and a new code will be issued.
Please make sure you aren't entering old code that you saved previously.

*Please note that our support team is unable to verify your backup code usage or reissue history.

If you are using email verification

Due to email delays, it may take some time for the two-factor authentication email to arrive.
If you do not receive the email, please wait a while and check again.

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