Inquiries about payment errors When a payment error occurs, it may be due to the following reasons. We are sorry, but it is impossible for us to investigate the cause of the error, so please contact your credit card company or Pay [...]
Category: Contracts & Fees
Display of multiple payments on the statement
Please be assured that our system does not normally allow multiple credit card or Paypal debits (Paypal only accepts Japanese yen) for a single order. However, due to the specifications of our system, we are very sorry [...].
Support Policy
The Support Policy represents MillenVPN's basic approach to support. Please be sure to read and understand this Support Policy before contacting our support desk. About Support Support [...].
Cancellation Method
If you wish to cancel your subscription, please follow the procedure below. *One-time plans are automatically cancelled after a certain period of time following the temporary suspension on the date of expiration of the contract, so there is no need to apply for cancellation. (*With the money-back guarantee [...])
Issuance of Receipt
We do not issue receipts at this time because it would result in double issuance of receipts. The receipt issued by your credit card company or payment institution, a copy of your bank transfer receipt, or a receipt issued by a convenience store can all be used as official receipts. (Please note that the following are not accepted at this time.
Can I make multiple subscriptions with the same e-mail address?
You can subscribe to multiple accounts with the same e-mail address. If you wish to subscribe to multiple accounts, please select Services > Order New Service from the My Page menu and apply for additional accounts.
Can I pay the usage fee monthly?
We apologize for the inconvenience, but the usage fee is paid in advance in a lump sum equivalent to the contract period. The minimum contract length for the Subscription Plan and Dedicated Server is 12 months, so please use the One-Time Plan for short-term use.
Can I assign my contract?
MillenVPN contracts are not transferable.
What types of credit cards do you accept?
MillenVPN accepts VISA / MasterCard / JCB / American Express / Diners Club / Discover.
About our 30-day money-back guarantee program
MillenVPN offers a money-back guarantee to ensure that our customers can subscribe to our service with confidence. If you are not satisfied with our service, you may cancel within 30 days (Japan time) from the day after the start date of your initial contract [...].