Support Policy

The Support Policy represents MillenVPN's basic approach to support. Please be sure to read and understand this Support Policy before contacting our support desk. About Support Support [...].

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Cancellation Method

If you wish to cancel your subscription, please follow the procedure below. *One-time plans are automatically cancelled after a certain period of time following the temporary suspension on the date of expiration of the contract, so there is no need to apply for cancellation. (*With the money-back guarantee [...])

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Issuance of Receipt

We do not issue receipts at this time because it would result in double issuance of receipts. The receipt issued by your credit card company or payment institution, a copy of your bank transfer receipt, or a receipt issued by a convenience store can all be used as official receipts. (Please note that the following are not accepted at this time.

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Can I pay the usage fee monthly?

We apologize for the inconvenience, but the usage fee is paid in advance in a lump sum equivalent to the contract period. The minimum contract length for the Subscription Plan and Dedicated Server is 12 months, so please use the One-Time Plan for short-term use.

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About our 30-day money-back guarantee program

MillenVPN offers a money-back guarantee to ensure that our customers can subscribe to our service with confidence. If you are not satisfied with our service, you may cancel within 30 days (Japan time) from the day after the start date of your initial contract [...].

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