{"id":474,"date":"2020-10-08T10:42:20","date_gmt":"2020-10-08T01:42:20","guid":{"rendered":"https:\/\/support.millenvpn.jp\/?p=474"},"modified":"2026-03-06T10:40:51","modified_gmt":"2026-03-06T01:40:51","slug":"vpn%e6%8e%a5%e7%b6%9a%e3%81%8c%e6%a9%9f%e8%83%bd%e3%81%97%e3%81%aa%e3%81%84%e5%a0%b4%e5%90%88%e3%81%ae%e5%af%be%e5%87%a6%e6%96%b9%e6%b3%95%e3%80%90android%e3%80%91","status":"publish","type":"post","link":"https:\/\/support.millenvpn.jp\/en\/474","title":{"rendered":"Troubleshooting VPN Connection Issues [Android]"},"content":{"rendered":"

Please try these steps if your VPN connection is not working properly in the MillenVPN app you are using.<\/p>\n\n\n\n

\u25c6Troubleshooting\/Android Version<\/h3>\n\n\n\n

\u203bThe VPN display name may vary depending on your usage status.<\/p>\n\n\n\n

\u2460 Install the latest version of the app<\/h3>\n\n\n\n

After uninstalling MillenVPN, download the latest version of MillenVPN and try connecting to the VPN again.
If you already have the latest version of the app installed, please reinstall the app once.
Installing the latest Android appHere<\/a><\/p>\n\n\n\n

\u2461Relogin<\/h3>\n\n\n\n

Please press the logout button in the upper-right corner of the MillenVPN application's \"Settings\" menu and log back in.<\/p>\n\n\n\n

\u2462Changing the VPN Protocol<\/h3>\n\n\n\n
    \n
  1. Open MillenVPN's \"Settings\".
    \"\"
    <\/li>\n\n\n\n
  2. Please change the VPN protocol.
    Please enable the VPN protocol in the following order and verify your VPN connection.
    \u2460 \"WireGuard\u24c7\"
    \u2461 \"OpenVPN\": For this configuration, refer to 3. \u3000\u3000\u3000\u3000\u3000\u3000\u3000 \u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\"\"\u3000\u3000\u3000
    \u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000<\/li>\n\n\n\n
  3. When selecting \"OpenVPN,\" please enable the \"Scramble\" setting.\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\"\"<\/li>\n<\/ol>\n\n\n\n

    \u2461Reset VPN Settings<\/h3>\n\n\n\n
      \n
    1. Please close the Android version of MillenVPN.
      \"\"
      <\/li>\n\n\n\n
    2. Open the Android \"Settings\" app.
      \"\"
      <\/li>\n\n\n\n
    3. Open \"Networks and the Internet.\"
      \"\"
      <\/li>\n\n\n\n
    4. Open \"VPN\" from \"Advanced Settings\".
      \"\"
      <\/li>\n\n\n\n
    5. Tap the gear icon on the right side of MillenVPN.
      \"\"
      <\/li>\n\n\n\n
    6. Tap \"Delete VPN\" to remove the VPN settings.
      \"\"
      <\/li>\n\n\n\n
    7. Launch MillenVPN and tap the Connect button.
      The MillenVPN app will reconfigure the VPN.
      Please review the displayed content and grant permission.
      \"\"<\/li>\n<\/ol>\n\n\n\n

      \u2463 Clear the app's cache<\/h3>\n\n\n\n
        \n
      1. Open the Android \"Settings\" app.
        \"\"
        <\/li>\n\n\n\n
      2. Open \"Apps & Notifications.\"
        \"\"
        <\/li>\n\n\n\n
      3. Open MillenVPN from the list of apps.
        If it's not displayed, tap \"Show all XX apps\" and then look for it.
        \"\"
        \"\"
        <\/li>\n\n\n\n
      4. Tap \"Clear Cache\".
        After tapping, if the \"Cache\" item under Used Storage shows 0KB, deletion is complete.
        \"\"

        <\/li>\n<\/ol>\n\n\n\n

        \u2464 Restart the device<\/h3>\n\n\n\n

        If clearing the app cache doesn't work,
        This may be caused by errors within Android.
        Please restart your Android device and try connecting to the VPN again.<\/p>\n\n\n\n

        \u2465 Trying other connection methods<\/h3>\n\n\n\n

        If you do not see any improvement after trying the steps in \u2460 to \u2464 above, please refer to the page below to check whether you can connect using \"MillenVPN Native\" or \"MillenVPN Native OpenConnect\".<\/p>\n\n\n\n

        \u3010Getting Started with MillenVPN Native\u3011
        https:\/\/support.millenvpn.jp\/669<\/a><\/p>\n\n\n\n

        \u3010How to Get Started with MillenVPN Native OpenConnect\u3011
        https:\/\/support.millenvpn.jp\/853<\/a><\/p>\n\n\n\n

        <\/p>\n\n\n\n

        \u25c6Procedure to Verify a VPN Connection is Active<\/h2>\n\n\n\n

        MillenVPN Internet Connection Speed Test:
        https:\/\/millenvpn.jp\/speedtest\/<\/a><\/p>\n\n\n\n

        You can check your current global IP address at the URL above.
        The \"Global IP\" displayed in the MillenVPN app and the IP address shown on the accessed site
        If the IP addresses match, the VPN connection is established successfully.

        \u203bEven if the fourth octet (the number following the final \".\") differs, the VPN connection is functioning normally.<\/p>\n\n\n\n

        \"\"
        \u203bLeft: MillenVPN app \/ Right: Speed test page<\/figcaption><\/figure>\n\n\n\n

        If no improvement is seen,
        Please contact MillenVPN Support.<\/p>","protected":false},"excerpt":{"rendered":"

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