{"id":465,"date":"2020-10-07T09:48:34","date_gmt":"2020-10-07T00:48:34","guid":{"rendered":"https:\/\/support.millenvpn.jp\/?p=465"},"modified":"2026-04-09T12:44:54","modified_gmt":"2026-04-09T03:44:54","slug":"%e6%98%8e%e7%b4%b0%e4%b8%8a%e3%81%ae%e8%a4%87%e6%95%b0%e6%b1%ba%e6%b8%88%e8%a1%a8%e7%a4%ba%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6","status":"publish","type":"post","link":"https:\/\/support.millenvpn.jp\/en\/465","title":{"rendered":"I paid by credit card but the service is not available or there are multiple charges on my credit card statement."},"content":{"rendered":"<p>Depending on the timing of credit card validation (authorization process), the following two cases may occur<br>Please check with us for your situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Causes and remedies for each situation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">(1) Payment is completed, but I did not receive an email to start using the service, or the service is not available.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>situation<\/strong><br>I have received an email from my credit card company informing me that the payment has been completed and the usage bulletin has been sent (or deducted from my account), but I have not received an email from us to start using the service, I cannot log in to My Page, or the bill is still \"unpaid\" on MillenVPN's My Page.<\/li>\n\n\n\n<li><strong>cause<\/strong><br>The payment has not been completed, but only an \"authorization (reservation)\" process has been performed to confirm the validity of the card.<br>This occurs when the final payment is not completed due to failure of 3D Secure (identity authentication), input error, timeout, etc.<\/li>\n\n\n\n<li><strong>Countermeasures<\/strong><br>The credit card company will automatically delete the unwanted payment history within 30 days, so please re-apply and make the payment again or try another card.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">(2) Multiple charges on the card statement.<\/h3>\n\n\n\n<p>Please be assured that our system does not normally allow multiple debits for a single order.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>situation<\/strong><br>Two (or more) charges for the same amount appear on my credit card statement or usage history.<\/li>\n\n\n\n<li><strong>cause<\/strong><br>When multiple authorizations are processed during the settlement process, a \"Usage Alert Email\" may be sent for that number of times, or it may appear as if the billing has been done multiple times.<\/li>\n\n\n\n<li><strong>Countermeasures<\/strong><br>There is no double payment in progress. Please wait and your credit card company will automatically erase the unwanted history within 30 days.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Debit Card Customers<\/h2>\n\n\n\n<p>If you apply with a debit card, your bank account may be temporarily debited when the authorization process is performed due to the nature of the card.<br>Once the payment is completed (or the cancellation is confirmed), the amount debited by the authorization process will be returned to your bank account.<br>Refund timing varies by credit card company, but generally refunds are made within 30 days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If not resolved<\/h2>\n\n\n\n<p>If you do not receive confirmation of your refund or cancellation after 30 days, or if you have any concerns, Support will investigate.<br>To ensure a smooth survey, copy the following information and<a href=\"https:\/\/accounts.millenvpn.jp\/submitticket.php?step=2&amp;deptid=1\"><strong>Contact Form<\/strong><\/a>Please contact us from<\/p>\n\n\n\n<p>Woooooooooooooooooooooooooooooooooooooooooo!<br>\u25bc Credit Card Payment Survey Request Format <br>Contractor's name:<br>Your registered e-mail address:<br>Credit card brands (Visa\/Master, etc.):<br>The last four digits of the card number: <br>Current status (e.g., payment completed but no email received, duplicate payment, etc.):<br>Screenshot of the statement screen showing the settlement amount and date\/time<br>Woooooooooooooooooooooooooooooooooooooooooo!<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-e05f9c99b5a45bdccbc42541f8ba7a82\"><strong>*The bottom of this page, \"<strong>Comments and requests regarding this page<\/strong>If a request is received from \"The request may not be processed properly.<\/strong><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u306e\u6709\u52b9\u6027\u78ba\u8a8d\uff08\u30aa\u30fc\u30bd\u30ea\u51e6\u7406\uff09\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u3088\u308a\u3001\u4ee5\u4e0b\u306e2\u3064\u306e\u30b1\u30fc\u30b9\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 \u72b6\u6cc1\u5225\u306e\u539f\u56e0\u3068\u5bfe\u51e6\u6cd5 \u2460\u6c7a\u6e08\u306f\u5b8c\u4e86\u3057\u305f\u304c\u5229\u7528\u958b\u59cb\u30e1\u30fc\u30eb\u304c\u5c4a\u304b\u306a\u3044\u3001\u30b5\u30fc\u30d3 [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lightning_design_setting":{"layout":"default"},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6,46],"tags":[],"device":[],"class_list":["post-465","post","type-post","status-publish","format-standard","hentry","category-billing","category-payment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u6c7a\u6e08\u3057\u305f\u306e\u306b\u30b5\u30fc\u30d3\u30b9\u304c\u4f7f\u3048\u306a\u3044\u3001\u307e\u305f\u306f\u30ab\u30fc\u30c9\u660e\u7d30\u306b\u8907\u6570\u306e\u8acb\u6c42\u304c\u3042\u308b | MillenVPN \u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc<\/title>\n<meta name=\"description\" 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