{"id":3127,"date":"2025-08-22T10:39:06","date_gmt":"2025-08-22T01:39:06","guid":{"rendered":"https:\/\/support.millenvpn.jp\/?p=3127"},"modified":"2025-10-02T12:59:20","modified_gmt":"2025-10-02T03:59:20","slug":"%e3%80%8cmillenvpn%e3%81%b8%e3%82%88%e3%81%86%e3%81%93%e3%81%9d%e3%80%8d%e3%81%ae%e3%83%a1%e3%83%bc%e3%83%ab%e3%81%8c%e5%b1%8a%e3%81%8b%e3%81%aa%e3%81%84","status":"publish","type":"post","link":"https:\/\/support.millenvpn.jp\/en\/3127","title":{"rendered":"If you do not receive an email from Support"},"content":{"rendered":"<p>This page explains how to resolve issues and the reasons why you may not be receiving emails from our support team.<\/p>\n\n\n\n<p>Additionally, an email with the following subject line will be sent to the registered email address at the start of your contract.<br>If you are unable to view this email, please review the troubleshooting steps and possible causes below.<\/p>\n\n\n\n<p>Subject: Welcome to MillenVPN<br>\u203bThis email contains the login information and other details required for connecting to the app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Countermeasures<\/h2>\n\n\n\n<p>The information sent from our company is,<a href=\"https:\/\/accounts.millenvpn.jp\/index.php\/login\">My Page<\/a>You can also check it from My Menu &gt; Email History.<br>If you're in a hurry, please check your email history using the method above for the \"Welcome to MillenVPN\" email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"409\" height=\"703\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2025\/08\/Mypage-mail.png\" alt=\"\" class=\"wp-image-3131\" style=\"width:221px;height:auto\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2025\/08\/Mypage-mail.png 409w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2025\/08\/Mypage-mail-175x300.png 175w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2025\/08\/Mypage-mail-35x60.png 35w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2025\/08\/Mypage-mail-87x150.png 87w\" sizes=\"auto, (max-width: 409px) 100vw, 409px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Additionally, we can resend the \"Welcome to MillenVPN\" email to you.<br>If you wish to have it resent,<a href=\"https:\/\/accounts.millenvpn.jp\/submitticket.php?step=2&amp;deptid=1\">Support<\/a>Please contact us by [date].<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible causes<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\">\u2460 It has been moved to the spam folder.<\/h5>\n\n\n\n<p>If you cannot find the email in your main inbox, please also check your spam folder.<br>\u307e\u305f\u3001\u5f0a\u793e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\uff08@millenvpn.jp\uff09\u306e\u53d7\u4fe1\u304c\u62d2\u5426\u3055\u308c\u3066\u3044\u306a\u3044\u304b\u4f75\u305b\u3066\u3054\u78ba\u8a8d\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\u2461 An incorrect email address has been registered.<\/h5>\n\n\n\n<p>If you entered an incorrect email address during registration,<a href=\"https:\/\/accounts.millenvpn.jp\/index.php\/login\">My Page<\/a>You may not be able to log in, and it is highly likely that verification via email history will also be difficult,<a href=\"https:\/\/accounts.millenvpn.jp\/submitticket.php?step=2&amp;deptid=1\">Support<\/a>Please contact us.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\u2462 Registered with an @icloud.com email address<\/h5>\n\n\n\n<p>\u300c@icloud.com\u300d\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u767b\u9332\u3044\u305f\u3060\u3044\u305f\u5834\u5408\u3001\u5f0a\u793e\u304b\u3089\u306e\u30e1\u30fc\u30eb\u304c\u6b63\u5e38\u306b\u53d7\u4fe1\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3054\u3056\u3044\u307e\u3059\u3002<br>\u3054\u767b\u9332\u6642\u306b\u300c@icloud.com\u300d\u4ee5\u5916\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u767b\u9332\u3044\u305f\u3060\u304f\u3001<a href=\"https:\/\/accounts.millenvpn.jp\/index.php\/login\">My Page<\/a>\u3088\u308a\u300c@icloud.com\u300d\u4ee5\u5916\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3078\u5909\u66f4\u3044\u305f\u3060\u304f\u3053\u3068\u3092\u63a8\u5968\u3057\u3066\u304a\u308a\u307e\u3059\u3002<br>Please refer to the following page for instructions on how to change your email address.<\/p>\n\n\n\n<p>\u25a0How to Change Subscriber Information and My Page Login Email Address<br><a href=\"https:\/\/support.millenvpn.jp\/en\/1174\/\">https:\/\/support.millenvpn.jp\/1174<\/a><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\u2463 Payment has not been completed, or it is before the start date of service.<\/h5>\n\n\n\n<p>The \"Welcome to MillenVPN\" email will be sent when your subscription begins.<br>This will not be sent to customers whose start date is set in the future or whose payment has not been completed.<br>For applications with a specified start date, a \"Welcome to MillenVPN\" email will be sent around 7:00 AM on the specified date.<\/p>\n\n\n\n<p>\u25a0How to Set Your Account Start Date<br><a href=\"https:\/\/support.millenvpn.jp\/en\/1789\/\">https:\/\/support.millenvpn.jp\/1789<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u672c\u30da\u30fc\u30b8\u3067\u306f\u5f0a\u793e\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u306e\u30e1\u30fc\u30eb\u304c\u5c4a\u304b\u306a\u3044\u5834\u5408\u306e\u5bfe\u51e6\u6cd5\u3068\u539f\u56e0\u3092\u3054\u6848\u5185\u3057\u307e\u3059\u3002 \u306a\u304a\u3001\u3054\u5951\u7d04\u958b\u59cb\u6642\u306b\u3054\u767b\u9332\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u5b9b\u306b\u4ee5\u4e0b\u4ef6\u540d\u306e\u30e1\u30fc\u30eb\u304c\u9001\u4ed8\u3055\u308c\u307e\u3059\u3002\u3053\u3061\u3089\u306e\u30e1\u30fc\u30eb\u3092\u78ba\u8a8d\u3067\u304d\u306a\u3044\u5834\u5408\u3082\u4ee5\u4e0b\u5bfe\u51e6\u6cd5\u3068\u539f\u56e0\u3092\u3054\u78ba\u8a8d\u304f\u3060 [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tags":[],"device":[],"class_list":["post-3127","post","type-post","status-publish","format-standard","hentry","category-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u306e\u30e1\u30fc\u30eb\u304c\u5c4a\u304b\u306a\u3044\u5834\u5408 | MillenVPN \u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc<\/title>\n<meta name=\"description\" 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