{"id":1832,"date":"2023-10-16T16:11:48","date_gmt":"2023-10-16T07:11:48","guid":{"rendered":"https:\/\/support.millenvpn.jp\/?p=1832"},"modified":"2026-08-04T12:11:14","modified_gmt":"2026-08-04T03:11:14","slug":"%e3%83%9e%e3%82%a4%e3%83%9a%e3%83%bc%e3%82%b8%e3%81%b8%e3%81%ae2%e6%ae%b5%e9%9a%8e%e8%aa%8d%e8%a8%bc%e8%a8%ad%e5%ae%9a%e6%96%b9%e6%b3%95%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6","status":"publish","type":"post","link":"https:\/\/support.millenvpn.jp\/en\/1832","title":{"rendered":"How to Set Up Two-Step Verification for Your My Page"},"content":{"rendered":"<p>Here's how to set up two-step verification for your My Page.<\/p>\n\n\n\n<p><strong>\u30fb<a type=\"internal\" href=\"#2FA-ON\" id=\"#2FA-ON\">Enable Method<\/a><br>\u30fb<a type=\"internal\" href=\"#2FA-OFF\" id=\"#2FA-OFF\">Deactivation Method<\/a><\/strong><\/p>\n\n\n\n<p>If you are unable to log in using two-factor authentication,<a href=\"#2FA-troubleshoot\" data-type=\"internal\" data-id=\"#2FA-troubleshoot\"><strong>[What to Do If You Can't Log In Using Two-Factor Authentication]<\/strong><\/a>Please check.<\/p>\n\n\n\n<p>If you are unable to log in to My Page through 2-step verification due to a malfunction of your smartphone or if you do not receive an email with a one-time password, we apologize for the inconvenience,<a href=\"https:\/\/accounts.millenvpn.jp\/submitticket.php?step=2&amp;deptid=3\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Support<\/strong><\/a>Please contact us by [date].<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2FA-ON\">How to Enable Two-Factor Authentication<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 1: Log in to My Page<\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/accounts.millenvpn.jp\/clientarea.php\" data-type=\"link\" data-id=\"https:\/\/accounts.millenvpn.jp\/clientarea.php\">My Page<\/a><\/strong>Log in.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 2: Open Security Settings<\/h4>\n\n\n\n<p>Log in to My Page, then click \"Security Settings\" from the \"My Menu\" section.<br><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"199\" class=\"wp-image-2043\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1.png 1536w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-300x120.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-1024x408.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-768x306.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-60x24.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-150x60.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 3: Enable Two-Step Verification<\/h4>\n\n\n\n<p>Click \"Click to activate\".<br><br><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"170\" class=\"wp-image-2045\" style=\"width: 600px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2.png 1387w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2-300x85.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2-1024x289.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2-768x217.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2-60x17.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication2-150x42.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h_01HVQY1N3WSRTPVHHQN3R0CQ9K\">STEP 4: Select an authentication method<\/h4>\n\n\n\n<p>When performing authentication using an app, select \"Time-Based Tokens\".<br>Select \"Time-Based Tokens\" and choose \"Get Started.\"<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"778\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3-1024x778.png\" alt=\"\" class=\"wp-image-3164\" style=\"width:500px;height:auto\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3-1024x778.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3-300x228.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3-768x584.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3-60x46.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3-150x114.png 150w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/ed4369d4370428ccac8a3f0bd88413e3.png 1416w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>When using email for authentication, select \"Email Two-Step Verification.\"<br>Select \"Email Two-Step Verification\" and choose \"Get Started.\"<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"781\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1-1024x781.png\" alt=\"\" class=\"wp-image-3159\" style=\"width:494px;height:auto\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1-1024x781.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1-300x229.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1-768x585.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1-60x46.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1-150x114.png 150w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/3b993d16675e2b7de8ef0c1164550c36-1.png 1430w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 5: Verify the Authentication Code<\/h4>\n\n\n\n<p><strong>\u25a0 When configuring via the authentication app<\/strong><\/p>\n\n\n\n<p>Scan the displayed QR code.<strong><a href=\"https:\/\/itunes.apple.com\/gb\/app\/google-authenticator\/id388497605\" target=\"_blank\" rel=\"noreferrer noopener\">Google Authenticator<\/a><\/strong>\u3084<strong><a href=\"https:\/\/itunes.apple.com\/gb\/app\/duo-mobile\/id422663827\" target=\"_blank\" rel=\"noreferrer noopener\">Duo<\/a><\/strong>Scan using an authentication app such as [App Name], enter the 6-digit authentication code displayed in the app, and select \"Send.\"<br>\u203bFor authentication apps that are not supported, the authentication code may not be displayed.<\/p>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"436\" class=\"wp-image-2052\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4.png 1161w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4-300x261.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4-1024x893.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4-768x669.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4-60x52.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication4-150x131.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<p><strong>\u25a0When configuring authentication via email<\/strong><\/p>\n\n\n\n<p>Subject: \u3010MillenVPN\u3011Two-Factor Authentication<br>From: MillenVPN noreply@millenvpn.jp<\/p>\n\n\n\n<p>You will receive an email with the subject line and sender listed above. Please enter the 8-digit verification code provided in the email and click \"Verify.\"<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"545\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc-1024x545.png\" alt=\"\" class=\"wp-image-3160\" style=\"aspect-ratio:1.8789888340985093;width:518px;height:auto\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc-1024x545.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc-300x160.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc-768x409.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc-60x32.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc-150x80.png 150w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/2b1aefe28fe74e0f3d7dd307ff7c3ddc.png 1428w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 6: Save Your Backup Codes<\/h4>\n\n\n\n<p>Save the backup codes displayed when two-step verification is enabled.<br>\u203bBackup codes are required if two-step verification cannot be completed.<br><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"372\" class=\"wp-image-2054\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5.png 1152w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5-300x223.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5-1024x763.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5-768x572.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5-60x45.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication5-150x112.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 7: Enter the verification code<\/h4>\n\n\n\n<p>Two-step verification will be enabled when logging into your My Page. Please enter the 6-digit verification code displayed in the app.<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"364\" class=\"wp-image-2056\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication6.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication6.png 934w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication6-300x218.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication6-768x559.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication6-60x44.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication6-150x109.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<p><strong>How to enable two-step verification for both the app and email<\/strong><br>We sincerely apologize, but it is not possible to enable both at the same time.<br>You may use either app-based authentication or email-based authentication, but only one of these methods.<\/p>\n\n\n\n<p><strong>How to switch two-step verification from the app to email or from email to the app<\/strong><br>We apologize for the inconvenience, but please disable two-step verification and then set it up again from the beginning.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2FA-OFF\">How to Disable Two-Factor Authentication<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 1: Log in to My Page<\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/accounts.millenvpn.jp\/clientarea.php\" data-type=\"link\" data-id=\"https:\/\/accounts.millenvpn.jp\/clientarea.php\">My Page<\/a><\/strong>Log in.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 2: Open Security Settings<\/h4>\n\n\n\n<p>Log in to My Page, then click \"Security Settings\" from the \"My Menu\" section.<br><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"199\" class=\"wp-image-2043\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1.png 1536w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-300x120.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-1024x408.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-768x306.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-60x24.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication1-150x60.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 3: Select \"Click to Disable\"<\/h4>\n\n\n\n<p>Click \"Click to disable.\"<br><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"133\" class=\"wp-image-2058\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7.png 1359w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7-300x80.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7-1024x273.png 1024w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7-768x205.png 768w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7-60x16.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication7-150x40.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">STEP 4: Password Confirmation<\/h4>\n\n\n\n<p>Enter your My Page password and click \"Disable Two-Step Verification.\"<br>\u203bThe password you enter here is the password used to log in to your My Page.<br><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"191\" class=\"wp-image-2060\" style=\"width: 500px;\" src=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication8.png\" alt=\"\" srcset=\"https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication8.png 604w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication8-300x115.png 300w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication8-60x23.png 60w, https:\/\/support.millenvpn.jp\/wp-content\/uploads\/2023\/10\/Two-FactorAuthentication8-150x57.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2FA-troubleshoot\">What to Do If You Can't Log In Using Two-Factor Authentication<\/h2>\n\n\n\n<p>If your two-factor authentication code is not recognized correctly, please check the following based on the authentication method you are using.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using an authentication app (such as Google Authenticator)<\/h4>\n\n\n\n<p><strong>Setting the Time on the Device<\/strong>: If the time on the device you're using the authentication app on is not accurate, the code may not be verified correctly. (This also applies if the time is off by just a few minutes.)<br>Please check to make sure that the \"Date &amp; Time\" setting on your device is set to \"Automatic.\"<\/p>\n\n\n\n<p><strong>How to Enter the Code<\/strong>: Since copying and pasting may result in unnecessary spaces or characters, please try typing the information manually if you are unable to log in.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using a backup code<\/h4>\n\n\n\n<p>Backup codes are designed for one-time use only.<br>Once a code has been used, it becomes invalid, and a new code will be issued.<br>Please make sure you aren't entering old code that you saved previously.<\/p>\n\n\n\n<p>*Please note that our support team is unable to verify your backup code usage or reissue history.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using email verification<\/h4>\n\n\n\n<p>Due to email delays, it may take some time for the two-factor authentication email to arrive.<br>If you do not receive the email, please wait a while and check again.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u30de\u30a4\u30da\u30fc\u30b8\u3078\u306e2\u6bb5\u968e\u8a8d\u8a3c\u8a2d\u5b9a\u65b9\u6cd5\u3092\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002 \u30fb\u6709\u52b9\u5316\u65b9\u6cd5\u30fb\u7121\u52b9\u5316\u65b9\u6cd5 2\u6bb5\u968e\u8a8d\u8a3c\u3067\u306e\u30ed\u30b0\u30a4\u30f3\u304c\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u30102\u6bb5\u968e\u8a8d\u8a3c\u3067\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u306a\u3044\u5834\u5408\u306e\u5bfe\u51e6\u65b9\u6cd5\u3011\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 \u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u6545\u969c\u3084\u30ef\u30f3\u30bf\u30a4\u30e0\u30d1\u30b9 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