{"id":151,"date":"2020-08-04T16:01:06","date_gmt":"2020-08-04T07:01:06","guid":{"rendered":"https:\/\/support.millenvpn.jp\/?p=151"},"modified":"2026-03-06T12:42:21","modified_gmt":"2026-03-06T03:42:21","slug":"%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%83%9d%e3%83%aa%e3%82%b7%e3%83%bc","status":"publish","type":"post","link":"https:\/\/support.millenvpn.jp\/en\/151","title":{"rendered":"Support Policy"},"content":{"rendered":"<p>The Support Policy outlines the fundamental principles governing MillenVPN's support services.<br>When contacting our support desk, please be sure to read and understand this support policy before submitting your inquiry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">About Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our support desk is here to help you obtain information about MillenVPN and resolve any issues you may encounter while using our service.<\/li>\n\n\n\n<li>Our support team strives to resolve issues promptly based on the information provided by customers, but we cannot guarantee that all issues will be resolved.<\/li>\n\n\n\n<li>Our support is available to both current customers and those considering a contract.<\/li>\n\n\n\n<li>Frequently Asked Questions<a href=\"https:\/\/support.millenvpn.jp\/en\/\">Help Center<\/a>Please refer to the information provided here before contacting us.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Supported<\/h2>\n\n\n\n<p>Our support scope covers questions that fall under the items listed below, as well as troubleshooting related issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30fbInquiries regarding new contracts<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VPN Specifications<\/li>\n\n\n\n<li>General Fees and Payment Methods<\/li>\n\n\n\n<li>The Process from Application to Final Contract<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u30fbInquiries after contract signing (regarding service usage)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How to Log In to My Page<\/li>\n\n\n\n<li>How to Use My Page<\/li>\n\n\n\n<li>General specifications and basic usage methods for the service<\/li>\n\n\n\n<li>How to Install a VPN App<\/li>\n\n\n\n<li>Regarding Service Issues<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u30fbInquiries after contract signing (regarding various procedures)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Regarding Contract Renewal<\/li>\n\n\n\n<li>Regarding Changes to Payment Methods and Contract Periods<\/li>\n\n\n\n<li>Procedures for Changes to Contract Name or Address<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Not covered by support<\/h2>\n\n\n\n<p>The following are examples of situations where we are unable to provide support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30fbAll services<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Out-of-hours support (Support business days: Weekdays 10:00 AM to 6:00 PM \/ Saturdays, Sundays, and holidays, *Summer and winter holidays)<\/li>\n\n\n\n<li>On-site Support<\/li>\n\n\n\n<li>On-site support at our company<\/li>\n\n\n\n<li>Phone support<\/li>\n\n\n\n<li>Support in languages other than Japanese<\/li>\n\n\n\n<li>In cases where our company incurs excessive costs in providing support<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u30fbTechnical Content<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For matters requiring knowledge beyond what is covered in the Help Center that is excessively specialized<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u30fbContent attributable to the customer's usage environment<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Issues caused by the customer's communication line or terminal<\/li>\n<\/ul>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u30b5\u30dd\u30fc\u30c8\u30dd\u30ea\u30b7\u30fc\u306f\u3001MillenVPN\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u57fa\u672c\u7684\u306a\u8003\u3048\u65b9\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u304f\u969b\u306f\u3001\u5fc5\u305a\u672c\u30b5\u30dd\u30fc\u30c8\u30dd\u30ea\u30b7\u30fc\u3092\u3054\u4e00\u8aad\u3044\u305f\u3060\u304d\u3001\u3054\u7406\u89e3\u306e\u4e0a\u304a\u554f\u3044\u5408\u308f\u305b\u4e0b\u3055\u3044\u3002 \u30b5\u30dd\u30fc\u30c8\u306b\u3064\u3044\u3066 \u30b5\u30dd [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lightning_design_setting":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6,45],"tags":[],"device":[],"class_list":["post-151","post","type-post","status-publish","format-standard","hentry","category-billing","category-general"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30b5\u30dd\u30fc\u30c8\u30dd\u30ea\u30b7\u30fc | MillenVPN \u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc<\/title>\n<meta name=\"description\" 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