Term of Use

For both One-Time Plan, Subscription Plan, and Dedicated Server, the service will start after the payment is completed, and you can use the service for the number of days including the payment completion date. If you specify a start date for the One-Time Plan, the number of days including the start date will [...].

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Can I use the service from countries/cities not listed on the official website?

THE COUNTRIES AND CITIES LISTED IN THE "COMPATIBILITY CHART (COUNTRIES THAT CAN BE CONNECTED FROM JAPAN TO OVERSEAS)" AND "LIST OF SELECTABLE COUNTRIES" ON THE OFFICIAL WEBSITE ARE THE COUNTRIES AND CITIES THAT CAN BE SELECTED AS THE VPN CONNECTION DESTINATION, AND DIFFER FROM THE COUNTRIES AND CITIES WHERE THE SERVICE IS AVAILABLE. BASICALLY, THE COUNTRIES AND CITIES LISTED IN THE ABOVE OFFICIAL WEBSITE ARE NOT [...].

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How to get MillenVPN logs [Android].

Please see the procedure below when you are asked by support to submit MillenVPN diagnostic log files. *Please note that we will not be able to respond to your request if you send us the diagnostic log file without a request from support. *Please note that regarding the use of [...].

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Precautions before signing a contract

Please be sure to read the following precautions before signing a contract in order to prevent problems such as unavailability of service after signing a contract. 1. Availability from countries with strict communication regulations such as China may vary depending on the international situation.

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Frequently Asked Questions

Q. I can't log in to the application A. The login information for the application may be incorrect. Please refer to the following page to confirm the correct user name and password. How to check MillenVPN app login information] http [...].

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IF YOU CANNOT CONNECT TO THE VPN

IF YOU ARE UNABLE TO CONNECT TO THE VPN, PLEASE FIRST CHECK IF ANY OF THE ERRORS LISTED IN THE TROUBLESHOOTING SECTION BELOW ARE APPLICABLE TO YOUR PROBLEM AND SEE IF THE PROBLEM CAN BE CORRECTED BY FOLLOWING THE STEPS DESCRIBED. IF THE ABOVE STEPS DO NOT IMPROVE THE PROBLEM, WE WILL INVESTIGATE THE CAUSE OF THE PROBLEM AND [...].

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